Overview
Work History
Education
Skills
Career Objective
Activities
References
Timeline
Generic

BROOKE KRUEGER

Fremont,WI

Overview

12
12
years of professional experience

Work History

Totalmed Staffing

Client Relations Management
10.2019 - 12.2023
  • Developed and maintained strong professional relationships with MSP clients, nursing coordinators, unit managers, including traveling to locations for onsite visits.
  • Guide application/recruiting teams through processes for successful fulfillment of
    clinical openings.
  • Generated 3.5 million in revenue hitting presidents club
  • Incentive trip
  • Oversee clinician onboarding, timekeeping, and assignment details for length of placement.
  • Negotiate contractual terms and conditions in relation to client and applicant needs.
  • Collected and logged client feedback about service experience to identify areas for improvement.
  • Informed customers of additional services offered by company to develop opportunities for sales revenue such as internal MSP/software
  • Implemented improvements to onboarding process, ensuring seamless integration for new clients.
  • Oversaw diverse portfolio of clients, ensuring that each account received personalized attention and care tailored to their unique needs and expectations.

Business Development Manager

Totalmed Staffing
12.2021
  • Established relationships with program managers, client service consultants and directors within organization to promote growth and retention.
  • Increased clinician headcount 50% over 3 months
  • Exceeded goals set forth in BDM matrix
  • Generate sales opportunities
  • Met with recruiting team weekly to review recruiting efforts and identify areas of improvement, including number of submittals and calls
  • Generate sales opportunities
  • Established weekly cadence with director to discuss and improve upon business growth strategies
  • Understand client needs by researching and gathering information needed to determine skill level of caregivers
  • Responsible for negotiating contracts and terms with client including credit terms and position specifics
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Identified and pursued valuable business opportunities to generate revenue
  • Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities
  • Increased client base by identifying new business opportunities and cultivating strong relationships with program managers
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Negotiated and closed long-term agreements with new clients in assigned territory.

Client Support Specialist

Totalmed Staffing
  • StaffBot data integrity and management
  • Accurately manage billing audit to ensure accuracy when billing clients within established metrics
  • Responsible for knowing and understanding ins and outs of all clients within team
  • Provide full desk coverage for team members including BDM and CRM leads
  • Audited over 100 job orders per day
  • Maintained pipeline for 300+ clinicians on assignment
  • Go between different departments: Credentialing, Payroll, Accounts Receivable, and Recruitment Team
  • Managing and maintaining communication to recruitment team regarding current open needs of territories for 4 accounts managers
  • Developed strong relationships with account managers, establishing trust as reliable point of contact for ongoing support needs.
  • Responded proactively and positively to rapid change.
  • Trained new employees on proper methods for entering, organizing, and maintaining company database records.
  • Improved data accuracy by meticulously verifying and correcting information during entry.
  • Managed large volumes of complex information, ensuring that all records were properly stored in appropriate databases.
  • Implemented best practices for effective workflow management, resulting in reduced turnaround time for resolving billing disputes.

Sales Professional

West Corporation - Appleton, WI
08.2018 - 10.2019
  • Managed 100+ customer calls per day effectively and efficiently in complex, fast-paced and challenging call center environment.
  • Booked 4 events per month
  • Set appointments with key business decision makers to better educate about products that can increase profitability
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Managed key accounts with regular check-ins to assess satisfaction levels while proactively addressing concerns or challenges before they escalated.
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
  • Maintained high-quality service standards by adhering to company guidelines, scripts, and procedures during calls.
  • Logged call information and solutions provided into internal database.
  • Participated in continuous training sessions to remain knowledgeable about industry trends, emerging technologies, and company policy updates.
  • Advanced organizational goals by designing, monitoring, and refining key performance metrics aligned with business objectives.

Bartender

Riverside Bar and Gril
08.2016 - 08.2018
  • Demonstrated ability to multi-task at fast pace
  • Maintained full knowledge of bar and menu items and made recommendations.
  • Delivered quality food and beverage service to guests in responsible manner.
  • Created welcoming environment for visiting guest providing memorable experience.
  • Processed cash, credit card and voucher payments.

Brand Ambassadors

Mosaic
08.2013 - 09.2020
  • Engage with consumers and increase brand awareness
  • Distribute product samples and promotional items (when applicable) with objective of creating customer loyalty
  • Successfully led key projects
  • Collect qualitative feedback from consumers
  • Surveyed 200+ guest per event
  • Occasionally transport inventory and materials to events
  • Convey brand messaging to consumers
  • Developed "Recap form" to evaluate & progress each event such as: location, time, customer demographics, competitor brands
    Demonstrated enthusiastic public relations working at a different venue & working with different coworker every event
    Promoted multi-million dollar companies by providing customers at venues with knowledge on the products through facts, samples, & giveaways

Server/Bartender

Camp Bar
09.2011 - 08.2016
  • Established lasting relationships with new clients and maintained relationships with existing clientele
  • Memorized 20 cocktail menu, weekly specials, along with how each drink is prepared and served
  • Responsible for $200-$400 register drawer per shift
  • Use of social media outlets to frequently and professionally promote Camp Bar events and specials
  • Integral part of team when Camp was voted "Best New Bars in America" in Details magazine
  • Performed manager duties when required
  • Exceptional customer service skills.
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Assisted in training new hires, providing guidance on restaurant standards and best practices
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport

Education

Business Administration - Human Resources -

University Wisconsin-Milwaukee
Milwaukee, WI

High School Diploma, General -

Ripon High School
Ripon, WI
2011

Skills

  • Microsoft Office: Word, Excel, PowerPoint, Outlook, Adobe Acrobat, ATS Staffbot- Salesforce Proficient with–Classic and Lightening Experience
  • Social Networking: Facebook, Twitter, LinkedIn, Pinterest, Instagram,
  • Strong Interpersonal Skills Attention to Detail Industry Intellectual Property Client Engagement Negotiations I Exceed Targeted Goals Critical Conversations Cultivate Excellent Rapport with Clients & Internal Staff Mentoring Eager to Learn & Collaborate Vendor Management System (VMS) Managed Services Provider (MSP) Program & Services Delivery Reporting & Tracking KPIs Account Relationship Management Assessing Needs

Career Objective

Self-motivated and results-driven with strong communication, analytical, problem solving and reasoning skills. Focusing on exceptional customer service and professionalism, years of experience have led me to build an outstanding wealth of knowledge to carry forth, building the foundation for a successful future in Business Development, Client Relations Management, Sales.  

Activities

  • University of Milwaukee Cheer and Stunt Team (2011-2012)
  • Ripon High School Varsity Cheerleading Team (2009-2011)
  • Menasha High School Varsity Dance Team (2007-2009)
  • Menasha High School Varsity Volleyball Team (2008)

References

  • References available upon requests

Timeline

Business Development Manager

Totalmed Staffing
12.2021

Totalmed Staffing

Client Relations Management
10.2019 - 12.2023

Sales Professional

West Corporation - Appleton, WI
08.2018 - 10.2019

Bartender

Riverside Bar and Gril
08.2016 - 08.2018

Brand Ambassadors

Mosaic
08.2013 - 09.2020

Server/Bartender

Camp Bar
09.2011 - 08.2016

Client Support Specialist

Totalmed Staffing

Business Administration - Human Resources -

University Wisconsin-Milwaukee

High School Diploma, General -

Ripon High School

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BROOKE KRUEGER