Summary
Overview
Work History
Education
Skills
References
Timeline
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Brooke Kucel

Prosper,TX

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Barista/Shift Leader

Starbuck Coffee
Prosper, TX
05.2021 - 11.2024
  • Prepare and serve beverages maintaining compliance with Starbucks guidelines.
  • Offer customized advice on products and menu items, ensuring an exceptional service experience.
  • Addressed customer complaints, handled cash, and managed orders efficiently.
  • Efficiently managed customer orders and handled cash.
  • Resolved customer complaints with professionalism, ensuring a positive café experience.
  • Trained new baristas on coffee preparation techniques and customer service standards.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Lead Cashier/Shelf Stocker

Ulta Beauty Inc.
Prosper, Texas
02.2020 - 06.2021
  • Cultivated positive atmosphere by ensuring an engaging and friendly shopping experience.
  • Maintained accuracy in all financial transactions during sales, returns, and exchanges.
  • Maintained organized and visually appealing displays.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Maintained a clean and organized work environment to ensure customer satisfaction.

Editing Manager

Chris Fritchie Studieos
McKinney, Texas
06.2016 - 01.2021
  • Supervised the editing staff, ensuring consistent quality through effective leadership.
  • Approved final edits to ensure alignment with creative vision and client expectations.
  • Worked closely with photographer to achieve superior outcomes.
  • Resolved technical problems associated with editing software and hardware.
  • Provided guidance and training to new staff members on editing techniques and best practices.

Food Runner

Chili's Bar and Grill
Prosper, Texas
05.2018 - 08.2018
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Ensured all team members were informed of any changes in food orders by maintaining open dialogue.
  • Resolved customer complaints quickly and efficiently while adhering to company policies.

Apparel Associate

Kroger
Prosper, Texas
05.2016 - 09.2016
  • Recommended, selected and located merchandise based on customer desires.
  • Addressed customer requests for certain items and resolved service issues to maximize satisfaction.
  • Maintained a clean and organized work area at all times.
  • Updated pricing to reflect permanent changes and temporary sales drops.
  • Stocked shelves with newly arrived merchandise according to store guidelines.

Education

High School Diploma -

Prosper High School
Prosper
05-2018

Skills

  • Consistent Reliability
  • Health and safety compliance
  • Workforce Empowerment
  • Espresso machine operation
  • Sales promotion
  • Product upselling
  • Cleanliness standards
  • Point Of Sale Operation
  • Clear decision-making
  • Social media savviness
  • Adaptability to change
  • Time management prowess
  • Critical thinking aptitude
  • Barista training

References

References available upon request.

Timeline

Barista/Shift Leader

Starbuck Coffee
05.2021 - 11.2024

Lead Cashier/Shelf Stocker

Ulta Beauty Inc.
02.2020 - 06.2021

Food Runner

Chili's Bar and Grill
05.2018 - 08.2018

Editing Manager

Chris Fritchie Studieos
06.2016 - 01.2021

Apparel Associate

Kroger
05.2016 - 09.2016

High School Diploma -

Prosper High School

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Brooke Kucel