Brooke Kucel
Prosper,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Barista/Shift Leader
Starbuck Coffee
Prosper, TX
05.2021 - 11.2024
- Prepare and serve beverages maintaining compliance with Starbucks guidelines.
- Offer customized advice on products and menu items, ensuring an exceptional service experience.
- Addressed customer complaints, handled cash, and managed orders efficiently.
- Efficiently managed customer orders and handled cash.
- Resolved customer complaints with professionalism, ensuring a positive café experience.
- Trained new baristas on coffee preparation techniques and customer service standards.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Lead Cashier/Shelf Stocker
Ulta Beauty Inc.
Prosper, Texas
02.2020 - 06.2021
- Cultivated positive atmosphere by ensuring an engaging and friendly shopping experience.
- Maintained accuracy in all financial transactions during sales, returns, and exchanges.
- Maintained organized and visually appealing displays.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Maintained a clean and organized work environment to ensure customer satisfaction.
Editing Manager
Chris Fritchie Studieos
McKinney, Texas
06.2016 - 01.2021
- Supervised the editing staff, ensuring consistent quality through effective leadership.
- Approved final edits to ensure alignment with creative vision and client expectations.
- Worked closely with photographer to achieve superior outcomes.
- Resolved technical problems associated with editing software and hardware.
- Provided guidance and training to new staff members on editing techniques and best practices.
Food Runner
Chili's Bar and Grill
Prosper, Texas
05.2018 - 08.2018
- Supported serving staff in delivering accurate and well-presented food orders.
- Ensured all team members were informed of any changes in food orders by maintaining open dialogue.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
Apparel Associate
Kroger
Prosper, Texas
05.2016 - 09.2016
- Recommended, selected and located merchandise based on customer desires.
- Addressed customer requests for certain items and resolved service issues to maximize satisfaction.
- Maintained a clean and organized work area at all times.
- Updated pricing to reflect permanent changes and temporary sales drops.
- Stocked shelves with newly arrived merchandise according to store guidelines.
Education
High School Diploma -
Prosper High School
Prosper05-2018
Skills
- Consistent Reliability
- Health and safety compliance
- Workforce Empowerment
- Espresso machine operation
- Sales promotion
- Product upselling
- Cleanliness standards
- Point Of Sale Operation
- Clear decision-making
- Social media savviness
- Adaptability to change
- Time management prowess
- Critical thinking aptitude
- Barista training
References
References available upon request.
Timeline
Barista/Shift Leader
Starbuck Coffee
05.2021 - 11.2024
Lead Cashier/Shelf Stocker
Ulta Beauty Inc.
02.2020 - 06.2021
Food Runner
Chili's Bar and Grill
05.2018 - 08.2018
Editing Manager
Chris Fritchie Studieos
06.2016 - 01.2021
Apparel Associate
Kroger
05.2016 - 09.2016
High School Diploma -
Prosper High School
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