Brooke Kujawski
Waterboro,ME
Summary
Accomplished Targeted Case Manager at KidsPeace National Centers, proficient in ethical practice and MS Office, enhanced service delivery through in-depth case documentation and strong client advocacy. Cultivated sustainable community resource knowledge, achieving significant improvements in client outcomes. Demonstrated exceptional problem-solving and organization skills, leading to smooth transitions, processes, and increased client satisfaction.
Overview
6
6
years of professional experience
Work History
Targeted Case Manager
KidsPeace National Centers
02.2024 - Current
- Provided support to program participants by arranging services and sourcing relevant services.
- Developed individualized strength-based services plan for each participant to meet individual therapy needs and personal strengths.
- Improved service delivery for clients through regular communication with multidisciplinary teams.
- Monitored current therapy strategies and improvised needed changes and corrections based on results.
- Informed program participants of community resources, mental health counseling and job placement services.
- Maintained current CPR and first-aid certification through American Red Cross to perform first responder duties in emergency situations.
- Advocated on behalf of clients when faced with challenges or obstacles impeding their progress towards goals.
- Reduced barriers to accessing services by navigating complex systems alongside clients.
- Updated electronic health records with accurate patient information on participant visits.
Family Resource Specialist
KidsPeace National Centers
05.2023 - 02.2024
- Participated in ongoing professional development opportunities to stay current on best practices and innovative approaches within the field of family support services.
- Promoted positive parenting practices by modeling effective communication strategies during interactions with clients.
- Established partnerships with local organizations, expanding the range of available resources for families served.
- Conducted home visits to assess living environments, identifying areas for improvement or intervention.
- Monitored progress of families through regular assessments, adjusting service plans as needed for optimal outcomes.
Intern
Portland Housing Authority
02.2023 - 05.2023
- Supported staff members in their daily tasks, reducing workload burdens.
- Gained valuable experience, and applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with others to develop solutions.
- Completed research, compiled data, and created a project to show the knowledge learnt.
- Maintained accurate records and documentation of projects to inform professors of progress and updates.
Front Desk Supervisor
University Of Southern Maine Residential Life
08.2021 - 05.2023
- Provided exceptional customer service, leading to positive relationships with fellow peers.
- Checked Student ID's and followed the sign in and sign out requirements.
- Handled unexpected residential disturbances.
Private Nanny
Family Employment
04.2021 - 08.2022
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Sales Associate
Suntancity
10.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming salon environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Childcare Assistant Teacher
YMCA Child Development Center
02.2020 - 01.2021
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted with snack time, arts and crafts and putting children down for naps.
- Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
- Contributed to a safe and nurturing environment by closely monitoring children during indoor and outdoor playtime sessions.
- Facilitated smooth transitions during daily routines by providing clear instructions and encouragement, helping children build confidence in their ability to navigate new experiences.
- Applied play-based strategies to provide diverse approaches to learning.
- Developed age-appropriate lesson plans, resulting in increased student engagement and understanding of key concepts.
Seasonal Ice Cream Shop Employee
Frosty's Dairy Bar
05.2019 - 10.2019
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Handled returns efficiently while following store guidelines, maintaining a high level of customer satisfaction throughout the process.
- Enhanced store appearance with regular cleaning and merchandise organization, attracting more customers.
- Contributed to an increase in repeat business through personalized service that fostered customer loyalty.
Employee
SUBWAY®Restaurants
08.2018 - 12.2018
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Education
Bachelor of Arts - Political Science
University of Southern Maine
Portland, ME05.2023
High School Diploma -
Piscataquis Community Secondary School
Guilford, ME06.2019
Skills
- Client Advocacy
- Policy understanding
- Ethical Practice
- Service planning
- Referral Knowledge
- Cultural Competency
- Problem-Solving
- Organization and Multitasking
- Case Documentation
- Community Resources
- Conflict Resolution
- MS Office
- MS Word
- Records Management
- Discharge Planning
- Written and verbal communication
Timeline
Targeted Case Manager
KidsPeace National Centers
02.2024 - Current
Family Resource Specialist
KidsPeace National Centers
05.2023 - 02.2024
Intern
Portland Housing Authority
02.2023 - 05.2023
Sales Associate
Suntancity
10.2021 - 05.2022
Front Desk Supervisor
University Of Southern Maine Residential Life
08.2021 - 05.2023
Private Nanny
Family Employment
04.2021 - 08.2022
Childcare Assistant Teacher
YMCA Child Development Center
02.2020 - 01.2021
Seasonal Ice Cream Shop Employee
Frosty's Dairy Bar
05.2019 - 10.2019
Employee
SUBWAY®Restaurants
08.2018 - 12.2018
Bachelor of Arts - Political Science
University of Southern Maine
High School Diploma -
Piscataquis Community Secondary School
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