Brooke LeBlanc
Fort Mill,SC
Summary
Dynamic General Manager with deep understanding of operational excellence, team leadership and customer relations. Proven ability to manage a staff/team, with an extensive background in sales. Top Sales Rep at Yellowbook, Hillman Group and Paxton-Atlas Van Lines. Known for adaptability, excellent problem-solving skills and decision-making abilities.
Overview
16
16
years of professional experience
Work History
General Manager
Ballantyne and Beyond Moving
11.2015 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong community relationships with philanthropic involvement and support.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled claims resolution, addressed client needs and organizational department improvements
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
VP of National Accounts
Paxton-Atlas Van Lines
03.2009 - 11.2015
- Consistently exceeded sales goals by using effective sales strategies, new sales growth, fostering strong client relationships on a national and local level.
- Demonstrated expert knowledge of the relocation industry, with a specialty in professional athletes.
- Sold national accounts and Office moving services.
- Managed pipeline via Salesforce.
- Participated in National SHRM, AIM and ERC conventions.
- Negotiated contracts, RFP's and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
Education
Bachelor of Arts - Public Relations
West Virginia Wesleyan College
Buckhannon, WV05-2001
Skills
- Operations management
- Customer relations
- Staff management/team leader
- Process Development
- HR/AP/AR/Claims
- Microsoft Systems/Sharepoint
- Quickbooks/Swipeclock/MyPay
Timeline
General Manager
Ballantyne and Beyond Moving
11.2015 - Current
VP of National Accounts
Paxton-Atlas Van Lines
03.2009 - 11.2015
Bachelor of Arts - Public Relations
West Virginia Wesleyan College
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