Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Brooke Lewis

Chauncey,GA

Summary

Dynamic Medical Assistant with a proven track record at Dixie Medical, adept in electronic health records and patient care coordination. Recognized for enhancing patient satisfaction through compassionate service and efficient appointment management. A reliable team player skilled in inventory management and committed to maintaining HIPAA compliance while fostering strong client relationships.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

MEDICAL ASSISTANT

DIXIE MEDICAL, LLC
07.2017 - Current
  • Assisted with patient intake procedures and documentation.
  • Supported healthcare providers by preparing examination rooms and equipment.
  • Monitored patient vital signs and reported findings to medical staff.
  • Coordinated scheduling for patient appointments and follow-ups.
  • Managed electronic health records ensuring accuracy and compliance.
  • Collaborated with multidisciplinary teams to enhance patient care efficiency.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Increased efficiency in office by implementing digital filing system for patient records.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Maintained optimal inventory levels to meet operational requirements.
  • Maintained high levels of accuracy in managing purchase orders, invoices, and shipping documentation for audit purposes.
  • Improved quality assurance operations by inspecting materials and verifying delivery compliance.
  • Discovered most reliable and cost-effective shipping methods by analyzing previous shipment data.
  • Analyzed data trends to make informed decisions related to inventory management and demand planning processes.
  • Supervised quality control and reduced process lags to maximize revenue.
  • Negotiated prices and terms with shipping companies and supply vendors.
  • Oversaw and executed duties to manage client correspondence, scheduling and data communications.
  • Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
  • Improved, standardized and documented planning and scheduling processes.
  • Teamed with sales and marketing teams to confirm that product availability meets customer demand.
  • Built exceptional rapport with suppliers and transportation companies to create seamless operations.

Lab Technician

CASTLE MEDICAL
01.2015 - 07.2017
  • Conducted routine laboratory tests, ensuring adherence to safety protocols and quality standards.
  • Operated and maintained laboratory equipment, troubleshooting issues to minimize downtime.
  • Implemented process improvements that enhanced workflow efficiency within the lab environment.
  • Monitored inventory levels of reagents and supplies, streamlining procurement processes as needed.
  • Maintained documentation on tests performed in lab.
  • Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
  • Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
  • Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Oversaw items in inventory and reordered before supplies diminished.
  • Utilized advanced software tools for data management and analysis purposes.
  • Provided exceptional customer service to patients and healthcare providers, fostering strong working relationships.
  • Coordinated with external laboratories in performing specialized tests or analyses.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Recorded and analyzed data to produce reports of results.
  • Operated and performed preventative maintenance on laboratory equipment and instruments.
  • Set and oversaw quality assurance guidelines for laboratory work.
  • Provided support and guidance to junior lab staff.
  • Analyzed results using analytical software and created reports.

Insurance Customer Service Representative

GLOBAL NET INSURANCE AGENCY
10.2013 - 01.2014
  • Provided exceptional customer support by addressing inquiries and resolving issues efficiently.
  • Educated clients on insurance products, ensuring informed decision-making and satisfaction.
  • Developed and maintained strong relationships with clients to enhance retention rates.
  • Processed policy changes and claims accurately, adhering to company regulations and standards.
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Completed customer applications and updated records to reflect current information.
  • Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
  • Assisted customers with completing insurance documents to avoid missed information.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.
  • Fielded customer complaints, escalating complex issues to management for resolution.
  • Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
  • Negotiated solutions between policyholders and company, finding common ground for disputes.
  • Fostered strong relationships with policyholders to promote loyalty and retention.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Collected premiums and issued accurate receipts.
  • Posted payments to accounts and maintained records.
  • Generated, posted and attached information to claim files.
  • Checked documentation for accuracy and validity on updated systems.
  • Notified insurance agents and accounting departments of policy cancellations and changes.
  • Communicated effectively with staff members of operations, finance and clinical departments.
  • Determined appropriateness of payers to protect organization and minimize risk.

Education

Associate of Applied Science - LOGISTICS MANAGEMENT

CENTRAL GEORGIA TECHNICAL COLLEGE
Warner Robins, GA

DODGE COUNTY HIGH SCHOOL
Eastman, GA
06-2009

Skills

  • EMR / EHR
  • Clinical documentation
  • Data entry
  • Reliable team player
  • Electronic health records
  • Electronic medical records
  • Professionalism and ethics
  • Maintaining confidentiality
  • Medical supply inventory
  • Medical office administration
  • Trustworthy companion
  • Adaptable
  • Inventory and supply management
  • Valid GA driver's license
  • Account management
  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Patient-focused care
  • Specimens collection and processing
  • Laboratory specimen collection
  • Medical records management
  • Patient care coordination
  • Patient flow management
  • Complex Problem-solving

Certification

Supply Chain Principles badge

Languages

English
Full Professional

Timeline

MEDICAL ASSISTANT

DIXIE MEDICAL, LLC
07.2017 - Current

Lab Technician

CASTLE MEDICAL
01.2015 - 07.2017

Insurance Customer Service Representative

GLOBAL NET INSURANCE AGENCY
10.2013 - 01.2014

Associate of Applied Science - LOGISTICS MANAGEMENT

CENTRAL GEORGIA TECHNICAL COLLEGE

DODGE COUNTY HIGH SCHOOL

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