Summary
Overview
Work History
Education
Skills
Timeline
Vanderbilt Mortgage Top Performer 2025
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Brooke Livesay

Knoxville

Summary

Empathetic and organized with a strong background in customer service and document management. Strong emphasis on training support and relationship building, aimed at fostering collaboration and enhancing operational efficiency.

Overview

6
6
years of professional experience

Work History

Document Validation Specialist

Vanderbilt Mortgage and Finance Inc.
Maryville, TN
07.2024 - Current
  • Imaged customer loan documents sent in through outside and inner office mail
  • Validated customer documents to ensure streamlined database usage
  • Pulled and filed customer account folders organized to maximize department efficiency
  • Supported training initiatives for new team members on validation protocols and systems usage.

Technical Library Assistant

Joel Katz Law Library at The University of Tennessee
Knoxville, TN
08.2020 - 12.2022
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Processed new editions, pocket parts, and periodicals to add to the library's collection.
  • Located library materials, resources and technologies to fulfill patron requests.

Designated Hitter

Walgreens
Kingsport, TN
12.2020 - 01.2022
  • Filled prescriptions to fit customer needs.
  • Printed customer photos and completed Fedex drop off and delivery to ensure customer satisfaction with prepaid orders.
  • Restocked shelves and check out customers for efficient and clean store experiences.

Education

Bachelor of Science - English Literature And Creative Writing

University of Tennessee
Knoxville, TN
05-2023

Skills

  • Customer service
  • Patience and empathy
  • Written and verbal communication
  • Relationship building
  • Project planning
  • File management
  • Document management
  • Data logging

Timeline

Document Validation Specialist

Vanderbilt Mortgage and Finance Inc.
07.2024 - Current

Designated Hitter

Walgreens
12.2020 - 01.2022

Technical Library Assistant

Joel Katz Law Library at The University of Tennessee
08.2020 - 12.2022

Bachelor of Science - English Literature And Creative Writing

University of Tennessee

Vanderbilt Mortgage Top Performer 2025

Awarded team member for high volume of Kofax validation batches processed over multiple months