Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Riggs

Abilene

Summary

Dynamic professional with extensive experience as a Shift Supervisor at CVS Pharmacy, excelling in employee training and cash handling. Proven ability to enhance customer satisfaction through active listening and effective issue resolution. Skilled in team building and inventory management, ensuring operational efficiency and high service standards.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

CVS Pharmacy
01.2011 - 06.2016
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Insurance Agent

USAA
01.2015 - 07.2015
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.

Education

Smithson Valley High School
Spring Branch, TX

Skills

  • Employee training
  • Team building
  • Cash handling
  • Inventory management
  • Customer service
  • Active listening
  • Time management
  • Staff supervision

Timeline

Insurance Agent

USAA
01.2015 - 07.2015

Shift Supervisor

CVS Pharmacy
01.2011 - 06.2016

Smithson Valley High School

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Lauren Riggs