Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooke Lucero

Watrous,NM

Summary

Organized, enthusiastic, passionate, hardowrking and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management.

Overview

6
6
years of professional experience

Work History

Administrative Assistant II

City Of Las Vegas
09.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • oversees all aspects of general office coordination.
  • maintains the office calendar to coordinate work- flow and meetings.
  • maintains confidentiality in all aspects of department information.
  • interacts with the general public, employees and management.
  • answers telephones, takes messages, and transfers calls to appropriate staff.
  • opens, sorts, and distributes incoming correspondence, include faxes and email.
  • prepares responses to correspondence containing routine inquires.
  • performs general clerical duties that include, but limited to, recordkeeping, copying, faxing, mailing, scanning and filing.
  • files and retrieves documents, records and reports as necessary.
  • coordinates and maintains records for staff, department/ division, telephones, computers, gas etc.
  • creates and modifies documents such as reports, memorandums, letters and financial statements.
  • assists employees with time sheets, leave requests, and overtime forms.
  • monitors expenditures, line item transfers and budget adjustments.
  • makes decisions and follows through on administrative matters affecting operation of the department/division
  • Scheduled office meetings and client appointments for staff teams.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Managed department budgets and generated financial reports for management review.
  • Assisted coworkers and staff members with special tasks on daily basis.

Cashier

Lowe's
04.2018 - 09.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Checked personal identifications during alcohol and tobacco sales.
  • Answer phone calls and direct them to the correct personnel.
  • Price checks for customers.
  • Multitasking
  • Teamplayer
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.

Education

Associate of Respiratory Therapy - Respiratory Therapy

Santa Fe Community College
Santa Fe, NM
12.2022

Skills

  • Invoice Processing
  • Information Security
  • Spreadsheet Management
  • Bookkeeping
  • Mail Handling
  • Scheduling
  • Office Administration
  • Clerical Support
  • Meeting Planning
  • Letter Preparation
  • Filing
  • Report Writing
  • Research
  • Minute Taking
  • Appointment Scheduling
  • Calendar Management
  • Office Management
  • Excel Spreadsheets
  • Travel Planning
  • Microsoft Word
  • Proofreading
  • Microsoft PowerPoint
  • Customer and Client Relations
  • Relationship Building
  • Confidential Document Control
  • Contract Negotiations
  • Microsoft Excel
  • Supervising Staff
  • Policy and Procedure Modification
  • Professional Communication
  • Scheduling and Calendar Management
  • Time Management
  • Documentation and Reporting
  • New Business Development
  • Customer Service
  • Office Equipment Maintenance
  • Employee Timesheet Processing

Timeline

Administrative Assistant II

City Of Las Vegas
09.2023 - Current

Cashier

Lowe's
04.2018 - 09.2023

Associate of Respiratory Therapy - Respiratory Therapy

Santa Fe Community College

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Brooke Lucero