Brooke Ludwig
Kansas City,MO
Summary
Enthusiastic and experienced server
Excels in memorizing daily specials and mentoring new employees, enhancing dining experiences and operational efficiency. Leveraged sales techniques to significantly improve service delivery, demonstrating exceptional food inspection skills and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
Server/Crew Trainer
The Cheesecake Factory
2023.01 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Memorized 250+ itemed menu
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Restaurant Manager
First Watch Daytime Cafe
2021.01 - 2023.01
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw 30+ staff members
Server
Texas Roadhouse
2019.01 - 2021.01
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Had thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
High School Diploma -
Winnetonka High School
Kansas City, MO05.2015
Skills
- Daily specials memorization
- Food inspection
- Sales Techniques
- High-volume dining
- Guest Relations Management
- Regulatory Compliance
- New employee mentoring
Timeline
Server/Crew Trainer
The Cheesecake Factory
2023.01 - Current
Restaurant Manager
First Watch Daytime Cafe
2021.01 - 2023.01
Server
Texas Roadhouse
2019.01 - 2021.01
High School Diploma -
Winnetonka High School
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