Hi, I’m
Brooke Luma
Charlotteville,NY
Summary
- Dynamic floral associate with a creative vision and strong multitasking abilities, honed at Price Chopper. Successfully designed unique floral displays and exceeded customer service goals, ensuring a welcoming environment. Proficient in flower identification and client consultation, consistently enhancing customer satisfaction during peak seasons.
- Knowledgeable floral designer with extensive background in floral arrangement and customer service. Assisted in creating aesthetically pleasing floral displays and provided personalized customer consultations. Demonstrated strong attention to detail and creativity in all tasks.
- Designs and arranges floral displays, bouquets and arrangements aligned with holiday trends and customer requests. Knowledgeable about balloons, candy and gift baskets, as well as corsages, boutonnieres and wrist bouquets.
Overview
3
years of professional experience
11
years of post-secondary education
Work History
Price Chopper
Floral Associate
10.2024 - Current
Job overview
- Utilized strong time management skills to delicately balance heavy workloads during busy holiday seasons, effectively meeting customer expectations.
- Provided assistance in setting up floral displays for different holidays that are celebrated at the store.
- Assisted lead florist with designing unique and creative floral displays.
- Coordinated deliveries with our driver.
- Provided support during peak seasons by efficiently multitasking between multiple responsibilities.
- Making arrangements for Doordash.
- Processing loads of flowers the floral department receives.
Price Chopper
Customer Service Cashier
08.2022 - Current
Job overview
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
Education
Charlotte Valley Central SchoolDavenport, NY
from Diploma
09.2006 - 06.2017
Skills
- Product inventories
- Workspace maintenance
- Flower identification
- Client consultation
- Multitasking
- Tools and equipment handling
- Creative vision
- Upselling strategies
- Flower arranging
- Customer service
Languages
English
Full Professional
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Floral Associate
Price Chopper
10.2024 - Current
Customer Service Cashier
Price Chopper
08.2022 - Current
Charlotte Valley Central School
from Diploma
09.2006 - 06.2017
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