Brooke Lunn
Laurel,MD
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
RECEPTIONIST
Autumn Lake Healthcare
Burtonsville, MD
03.2024 - Current
- Serve visitors by greeting, welcoming, assisting and directing them appropriately.
- Represent the facility to visitors, vendors and community members in a friendly, helpful, professional manner.
- Maintain front desk phone systems including answering incoming calls, directing calls as appropriate, and taking and giving accurate messages while maintaining directories.
- Scheduled tests and procedures for patients, including x-rays and lab work.
- Transmitted medical records and correspondence on behalf of patients and practitioners.
- Maintain security by following procedures including monitoring the logbook and issuing visitor badges.
- Assist with the distribution of company updates and newsletter publications as applicable.
- Assist with ordering of supplies and with supply management.
PREP COOK
Safeway Albertson Co.
Washington, D.C.
09.2023 - 02.2024
- Assisted customers in selecting and ordering deli items, providing knowledgeable recommendations.
- Operated cash registers, ensuring accurate and efficient handling of transactions.
- Maintained cleanliness and adhered to sanitation standards within the deli area.
- Stocked shelves and rotated products to maintain optimal freshness.
- Followed proper food handling procedures to ensure safety and uphold quality standards.
- Delivered exceptional customer service by addressing inquiries and resolving any issues promptly.
PREP COOK
Federal Bureau of Prisons
Washington, D.C.
11.2014 - 02.2021
- Memorized the menu and dishes, and meticulously prepared ingredients for large-scale service.
- Ensured kitchen cleanliness by adhering to rigorous cleaning protocols and hand washing techniques.
- Contributed to the efficient operation of a fast-paced kitchen environment.
- Accurately measured ingredients and cooked dishes according to established recipes and guidelines.
- Eliminated contaminants from raw food products and utensils using proper cleaning procedures.
Education
Phlebotomy Certification - Recertification
National Registry of Allied Health Professionals
09-2024
Certified Medication Technician -
Northwest Phlebotomy School
05-2024
Certified Medication Technician - CNA/GNA
Maryland Board of Nursing
02-1999
Culinary Training/ServSafe Licenses/Aller Train Certification - undefined
DC Central Kitchen
Washington, DC02.2026
Certified Nursing Aide/Geriatric Nursing Assistant - undefined
University of District of Columbia
Washington, DC02.2026
GED - undefined
Federal Bureau of Prisons
Alderson, WV01.2016
CPR/FIRST AID
American Red Cross
Columbia, MD05-2025
Skills
- Nursing Support
- HIPAA Compliance
- Patient Care
- Detail - Oriented
- Organizing and Filing
- Training and Educating
- Communication Skills
- Team Player
- Telephone skills
- Data entry
- Customer/Client relations
Certification
- CMT - Certified Medication Technician
- PT - Phlebotomy Technician
- CNA/GNA Training
- RBT Training
- Serve Safe/Allertrain Certification
Timeline
RECEPTIONIST
Autumn Lake Healthcare
03.2024 - Current
PREP COOK
Safeway Albertson Co.
09.2023 - 02.2024
PREP COOK
Federal Bureau of Prisons
11.2014 - 02.2021
Culinary Training/ServSafe Licenses/Aller Train Certification - undefined
DC Central Kitchen
Certified Nursing Aide/Geriatric Nursing Assistant - undefined
University of District of Columbia
GED - undefined
Federal Bureau of Prisons
Phlebotomy Certification - Recertification
National Registry of Allied Health Professionals
Certified Medication Technician -
Northwest Phlebotomy School
Certified Medication Technician - CNA/GNA
Maryland Board of Nursing
CPR/FIRST AID
American Red Cross