Brooke Lynton
Smiths Station
Summary
Care coordinator with extensive experience in telehealth operations at Intersecure Tech, driving patient satisfaction through efficient virtual appointment management. Proficient in medication therapy management and effective provider communication, ensuring adherence to HIPAA regulations. Demonstrated multitasking abilities and conflict resolution skills, resulting in a 95% patient satisfaction rate. Expertise in maintaining streamlined workflows and precise documentation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Care Coordinator – Telehealth
Intersecure Tech
Columbus
06.2023 - 01.2026
- Coordinated telehealth appointments to ensure seamless experiences for patients, caregivers, and providers from scheduling through visit completion
- Served as the primary point of contact for families, addressing concerns, explaining care processes, and providing ongoing support
- Collaborated with healthcare providers to manage schedules, resolve technical or logistical issues, and maintain efficient workflows
- Prepared families for virtual visits through clear instructions, reminders, and follow-up communication
- Monitored care plans and facilitated follow-ups, referrals, and documentation
- Maintained accurate patient records in EHR systems while ensuring strict HIPAA compliance
- Quickly identified and resolved issues to improve patient satisfaction
Pharmacy Technician
Walgreens
01.2024 - 12.2025
- Delivered comprehensive medication counseling to patients and caregivers, ensuring understanding of dosing and side effects.
- Processed prescription orders accurately in fast-paced environment, maintaining efficiency.
- Assisted pharmacists with medication preparation and patient consultations for optimal care.
- Collaborated with physicians and care teams to enhance medication therapy management.
- Reviewed patient profiles for drug interactions, ensuring appropriateness of therapy.
- Supported chronic disease management through targeted medication education initiatives.
- Managed inventory levels and restocked shelves throughout the day as needed.
- Maintained accurate documentation in compliance with healthcare regulations and privacy standards.
Education
Health science Associate Degree -
American Military University
01.2026
High School Diploma -
Pennfoster
Scranton, Pennsylvania01.2019
Skills
- Telehealth operations and workflow coordination
- Patient and family support
- Medication therapy management
- Provider communication and scheduling
- Care coordination and follow-ups
- Virtual appointment management
- EMR/EHR systems proficiency
- HIPAA compliance and patient privacy
- Multitasking and time management
- Customer service and conflict resolution
- Documentation and reporting
Certification
• Pharmacy Tech License
• Care Coordination Certification
• HIPAA Training
• Telehealth or Healthcare Support Training
• Care Coordination Certification
• HIPAA Training
• Telehealth or Healthcare Support Training
Timeline
Pharmacy Technician
Walgreens
01.2024 - 12.2025
Care Coordinator – Telehealth
Intersecure Tech
06.2023 - 01.2026
Health science Associate Degree -
American Military University
High School Diploma -
Pennfoster