Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Brooke Lyons

Phoenix,AZ

Summary

Knowledgeable and dedicated customer service professional with extensive experience in real estate industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
years of professional experience

Work History

Opendoor
Tempe, AZ

Customer Experience Partner
03.2020 - 11.2022

Job overview

  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Utilized telephone, online chat and email platforms to deliver outstanding customer service.
  • Maintained key performance indicators and acceptable performance levels to support assigned customer base.
  • Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
  • Enhanced industry and technical knowledge through active participation in learning and growth opportunities.
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Handled over 40 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Sunglass Hut
Phoenix, AZ

Store Manager
11.2014 - 04.2020

Job overview

  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Rotated merchandise and displays to feature new products and promotions.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Protected store from loss or theft by setting and enforcing clear security policies.

Charlotte Russe
Glendale, AZ

Sales Supervisor
08.2012 - 11.2014

Job overview

  • Effectively coached team members to reach weekly and monthly sales goals.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Checked store merchandise regularly for proper display and replenishment.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

Education

Greenway High School
Phoenix, AZ

High School Diploma
08.2011

University Overview

Skills

  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Team Management Experience
  • Customer Account Management
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Cultural Awareness
  • Sales Pipeline Management
  • Real Estate Industry Understanding

Timeline

Customer Experience Partner
Opendoor
03.2020 - 11.2022
Store Manager
Sunglass Hut
11.2014 - 04.2020
Sales Supervisor
Charlotte Russe
08.2012 - 11.2014
Greenway High School
High School Diploma

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Brooke Lyons