Brooke Lyytinen
Aitkin,MN
Summary
Highly organized Office Assistant with experience in administrative support and customer service. Strong multitasking skills, adept at managing multiple tasks simultaneously while maintaining high attention to detail. Demonstrated ability to streamline office processes for efficiency and productivity without compromising quality. Successfully ensured optimal office operations by implementing effective administrative systems.
Overview
17
17
years of professional experience
Work History
Office Assistant
HOPE (Healing Opportunities Provided Equally)
Aitkin, MN
07.2022 - Current
- Answered phone calls and directed them to appropriate personnel.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Managed inventory of office supplies and placed orders when needed.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Managed daily office operations and maintained a clean and efficient workspace.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Maintained confidentiality of sensitive information and documents.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Inventoried and ordered materials, supplies and services.
- Delivered messages and ran errands.
- Typed, formatted and edited correspondence and other documents.
Librarian
Vermont Public Library
Vermont, IL
09.2019 - 07.2022
- Provided basic computer instruction classes to patrons.
- Supervised student assistants in providing customer service at the circulation desk.
- Managed daily operations of the library, including staffing issues, budgeting, inventory control, and purchasing.
- Conducted library tours to introduce patrons to resources available in the library.
- Compiled bibliographies on various topics for use by students or faculty members.
- Maintained records of patron borrowing activity with an automated system.
- Served as a liaison between the Library department and other departments within the institution.
- Provided reference services to students, faculty, staff, and community members using print and electronic resources.
- Researched current trends in libraries to stay abreast of new technologies.
- Organized book displays and coordinated special events such as author visits.
- Prepared reports on library usage statistics for departmental review meetings.
- Initiated fundraising efforts to purchase additional equipment.
- Planned activities for children's story time programs.
- Coordinated interlibrary loan requests from other institutions.
- Assisted patrons with locating information using online databases, search engines, websites, and other research tools.
- Developed and maintained library collection by selecting, ordering, cataloguing, and classifying books and other materials.
Paraprofessional
V.I.T Elementary School
Table Grove, IL
08.2007 - 05.2022
- Administered assessments to determine student's academic performance levels.
- Provided technical assistance to teachers when using new software or technology tools.
- Ensured that all safety regulations were followed in the classroom environment.
- Conducted one-on-one tutoring sessions with struggling students when needed.
- Helped implement behavior management strategies for individual students.
- Assisted teachers with planning and preparing lessons for students.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supervised small groups of students during instruction time.
- Assisted in the development and implementation of individualized education plans for students with special needs.
- Provided guidance to students in the classroom setting.
- Monitored student progress and provided feedback to teachers and parents.
- Utilized effective communication strategies when interacting with diverse populations.
- Collaborated with special education staff to develop Individualized Education Plans.
- Supported students throughout academic instruction and assignments.
- Applied positive reinforcement to redirect negative behaviors.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Planned and led activities to develop students' physical, emotional and social growth.
- Assisted children at stations during small-group learning periods.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Prepared instructional materials for specific classroom activities tailored to support student needs.
- Participated in IEP meetings and contributed to the development of educational plans.
- Provided clerical support to teachers, such as photocopying and organizing materials.
- Distributed textbooks, workbooks, papers, and pencils to students.
- Assisted students with special needs in completing tasks and understanding material.
- Contributed to a safe and inclusive learning environment for all students.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
Education
Certificate in Cosmotology - Cosmotology
Innovations Design Academy
Canton, IL07-2017
Some College (No Degree) - Liberal Arts and General Studies
Spoon River College
Canton, ILSome College (No Degree) - Mortuary Science and Embalming
Carl Sandburg College
Galesburg, ILSkills
- Business Administration
- Clerical Support
- Contract Preparation
- Inventory Management
- Meeting planning
- Data Entry
- Customer Service
- Call handling
- Social media knowledge
- Dedicated Team Player
References
References available upon request.
Timeline
Office Assistant
HOPE (Healing Opportunities Provided Equally)
07.2022 - Current
Librarian
Vermont Public Library
09.2019 - 07.2022
Paraprofessional
V.I.T Elementary School
08.2007 - 05.2022
Certificate in Cosmotology - Cosmotology
Innovations Design Academy
Some College (No Degree) - Liberal Arts and General Studies
Spoon River College
Some College (No Degree) - Mortuary Science and Embalming
Carl Sandburg College
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