Reliable Operations Manager with over 10 years of experience in bookkeeping, payroll and financial management. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Motivational and inspiring team leader with expertise in scheduling, customer relationship management and inventory control. Recognized for turning around struggling company operations to achieve sustained growth.
Overview
11
11
years of professional experience
Work History
Banquets and Bars Administrative Supervisor
Sodexo Live
04.2023 - Current
Streamlined administrative processes by implementing new organizational systems, increasing efficiency and productivity.
Trained new employees on company policies, procedures, software applications.
Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
Resolved conflicts between team members by addressing concerns and facilitating open communication channels.
Assisted management with special projects to complete all tasks by deadlines.
Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Reconciled payroll discrepancies and responded to inquiries from employees.
Tracked and documented employee sick, vacation and personal time and submitted invoices for disbursement to payroll.
Monitored and modified electronic payroll records for union employees, observing and verifying regulatory compliance.
General Manager
Marcell Dareus Foundation
01.2017 - 10.2022
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
Improved operational efficiency by streamlining processes and implementing cost-saving measures.
Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
Collaborated with sales teams to develop go-to-market strategies that aligned with consumer needs while driving sustainable growth.
Raised property accuracy and accountability by creating new automated tracking method.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Director of Operations
Colors
01.2014 - 09.2016
Defined, implemented and revised operational policies and guidelines.
Oversaw day-to-day production activities in accordance with business objectives.
Analyzed technology, resource needs, and market demand to plan and assessed the feasibility of company projects.
Assisted in recruiting, hiring and training of team members.
Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Lead Cocktail Waitress
The Establishment
09.2013 - 07.2015
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Built solid rapport with many frequent patrons to cultivate guest loyalty.
Determined customer preferences to suggest appropriate cocktails and increase sales.
Assisted with bartending duties during high-volume shifts.
Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Kept track of event finances, including initial deposits, due payments and final balances.
Managed event contracts, including estimates, event profiles and post-event summaries.
Education
Skills
Stocking and replenishing
Point of sale operation
Guest seating arrangements
Product and service sales
Store opening and closing
Cash Handling
Multitasking abilities
Adaptability
Critical thinking
Planning and Coordination
Timeline
Banquets and Bars Administrative Supervisor
Sodexo Live
04.2023 - Current
General Manager
Marcell Dareus Foundation
01.2017 - 10.2022
Director of Operations
Colors
01.2014 - 09.2016
Lead Cocktail Waitress
The Establishment
09.2013 - 07.2015
Similar Profiles
Kiara SantanaKiara Santana
Pastry Cook at Sodexo LivePastry Cook at Sodexo Live