BROOKE MAJERUS
Supportive Case Management & Counseling
Cedar Rapids,IA
Summary
Highly organized and detail‑oriented Administrative Assistant with more than 10 years experience supplying thorough, organized administrative support to multiple senior executives. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
11
11
years of professional experience
Work History
Commercial Cleaning Supervisor
MJ Commercial Cleaning
Cedar Rapids, IA
07.2019 - Current
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Evaluated employee performance and developed improvement plans.
Waitress/Bartender
Chrome Horse
Cedar Rapids, IA
11.2012 - 06.2013
- Performed all transactions in a cordial, efficient and professional manner.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Support Staff Supervisor
Rainbow Supper Club
Anamosa, IA
05.2010 - 03.2013
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coached employees through day-to-day work and complex problems.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Interpreted management directives to define and document administrative staff processes.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
Website Developer
CZ Top Computers
Monticello, IA
07.2009 - 05.2010
- Designed Internet Web Sites and Web pages for business and personal applications.
- Led bi-weekly planning meetings to develop team strategies and define project goals.
- Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
- Optimized company's website and main corporate blog to boost SEO traffic to sites.
- Conducted testing and review of website design for responsiveness, clarity and effectiveness.
Department Coordinator
Kirkwood Community College
Cedar Rapids, IA
11.2005 - 06.2009
- Communicated with managers of other departments to maintain transparency.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Compiled annual recommendations for end of fiscal year budgets.
- Approved regular payroll submissions for employees.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Education
Bachelor of Arts - Psychology
University of Iowa
2005
Skills
- Employee Work Scheduling
- Corrective Action Implementation
- Decision Making
- Complaints Handling
- Teambuilding
- Teamwork and Collaboration
- Networking with staff
- Flexible and Adaptable
- Excellent Communication
- Social history intake procedures
- Cultural Awareness
- Goal Setting
- Assessing needs
- Attention to Detail
- Responsible and Dependable
- Leadership
Timeline
Commercial Cleaning Supervisor
MJ Commercial Cleaning
07.2019 - Current
Waitress/Bartender
Chrome Horse
11.2012 - 06.2013
Support Staff Supervisor
Rainbow Supper Club
05.2010 - 03.2013
Website Developer
CZ Top Computers
07.2009 - 05.2010
Department Coordinator
Kirkwood Community College
11.2005 - 06.2009
Bachelor of Arts - Psychology
University of Iowa
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