Brooke Mamales
Eagle Mountain,UT
Summary
Dynamic Office Billing Manager at Conger Chiropractic with expertise in medical billing and coding compliance. Proven track record in enhancing patient scheduling efficiency and resolving billing discrepancies. Adept at training staff and fostering teamwork, ensuring exceptional service delivery while maintaining meticulous attention to detail in financial processes. Highly skilled Office Billing Manager with deep understanding of billing processes, financial reporting and administration. Strong ability to streamline operations and improve workflows for efficiency in a fast-paced office environment. Proven track record in reducing errors, optimizing payment processing procedures and improving client satisfaction. Adept at managing relationships with key stakeholders, demonstrating strong communication skills and fostering team collaboration. Resourceful Office Billing Manager known for high productivity and efficient task completion. Specialize in financial record accuracy, billing system optimization, and regulatory compliance management. Excel in communication, problem-solving, and time management, ensuring seamless operations in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Office Billing Manager
Conger Chiropractic
Salt Lake City, Utah
08.2025 - Current
- Managed daily operations of a busy medical office, ensuring smooth workflow.
- Coordinated patient scheduling and appointment management for efficient service delivery.
- Supervised front desk staff, providing training and support to enhance performance.
- Oversaw billing processes, ensuring accurate coding and timely insurance claims submission.
- Maintained medical records system for confidentiality and easy access to patient information.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Coordinated with insurance companies to verify coverage of services rendered.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Reviewed patient records for accurate insurance information and coding compliance.
- Processed insurance claims using electronic billing systems and software.
- Communicated with healthcare providers to resolve billing discrepancies promptly.
- Verified patient eligibility and benefits prior to service delivery.
- Followed up on unpaid claims to ensure timely reimbursement from insurers.
- Maintained detailed records of all billing transactions and communications.
- Filed and submitted insurance claims.
- Assessed medical codes on patient records for accuracy.
- Reviewed received payments for accuracy and applied to intended patient accounts.
- Maintained up-to-date understanding of insurance payment practices.
- Expertly assigned charges and payments for medical procedures.
- Reviewed medical records to meet insurance company requirements.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
- Handled third-party insurance processing tasks to assist patients.
- Managed office supplies and equipment to ensure smooth operations.
- Oversaw daily administrative tasks to maintain office efficiency.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Collaborated with healthcare providers to clarify documentation and coding queries.
- Reviewed medical records for accurate coding and compliance with regulations.
- Maintained up-to-date knowledge of ICD and CPT coding systems for accuracy.
- Maintained high accuracy rate on daily production of completed reviews.
- Maintained up-to-date knowledge of coding changes, updates, and new rules.
- Verified proper coding, sequencing of diagnoses, and accuracy of procedures.
- Reviewed patient medical records for accuracy, completeness and compliance with coding regulations.
Customer Service Representative
Tesla Vehicle Support
Draper, Utah
03.2025 - 08.2025
- Contributions include taking inbound phone calls and chats for vehicle/customer support, review and assess customer concerns, troubleshooting remote and diagnostic issues, educate/navigate customers on how to self-service, Directing to self-help websites, scheduling appointments with our local service team, help provide exceptional experiences to our customers on a day-to-day basis, accurately record issues and data into documenting system/Vehicle support, Provide excellent customer service and one call resolutions.
Customer Service Representative
UNIVERSITY OF UTAH HEALTH PLANS
08.2021 - 07.2024
- Key tasks reviewing patient records, examining claims, appeals, Prior authorization denials/approvals, and additional requested documentation, checking insurance eligibility, collecting payments, identifying coding errors, explaining medical benefits to patients and providers, Handle over 40 to 60 inbound and outbound calls in a fast-paced environment, resolve customer complaints and handle difficult callers with patience and professionalism.
Education
Associate of Science - Criminal Justice, Medical Billing & Coding, Medical Assisting
Eagle Gate College
Murray, UT06.2012
Skills
- Proficient in internal computer systems
- Proficient in programs and software
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Microsoft PowerPoint
- Resolving customer complaints
- Excellent verbal communication skills
- Multitasking
- Ability to work quickly
- Medical billing
- Insurance verification
- Electronic claims processing
- Coding compliance
- Patient scheduling
- Claims analysis
- Customer relationship management
- Financial counseling
- Office administration
- Attention to detail
- Problem solving
- Effective communication
- Team leadership
- Cash flow analysis
- Invoice processing
- Payroll management
- Payment tracking
- Training and mentoring
- Medical billing expertise
- Collections
- Staff training
- Payment posting
- Claims processing
- HIPAA
- Problem-solving
References
References available upon request.
Timeline
Office Billing Manager
Conger Chiropractic
08.2025 - Current
Customer Service Representative
Tesla Vehicle Support
03.2025 - 08.2025
Customer Service Representative
UNIVERSITY OF UTAH HEALTH PLANS
08.2021 - 07.2024
Associate of Science - Criminal Justice, Medical Billing & Coding, Medical Assisting
Eagle Gate College