BROOKE MANSEY
Plantation
Summary
Professional in hospitality with over 20 years experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving guest satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Server/Bartender
15th Street Fisheries
01.2003 - Current
- Developed clientele relationships and earned a reputation for exceeding service standard goals.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed cash handling duties responsibly.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending and service techniques.
- Organized bar inventory and storage procedures to keep stock within optimal levels.
- Upsold menu items to guests, driving up per sale revenues and maximizing profits.
- Demonstrated strong multitasking skills by managing multiple tables without compromising service quality.
Supervisor (Operations Management Specialist)
UPS
10.2017 - 06.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Server/Bartender
Jackson's Bistro Bar and Sushi
05.2007 - 11.2008
- Served food and beverages promptly with focused attention to guest needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced guest satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Lead Pharmacy Technician
Medic Pharmacy & Surgical
12.2001 - 02.2014
- Supervised 20 Pharmacy Technicians, interns and support staff while on duty.
- Managed drug and supply inventories.
- Coordinated the pharmacy technician staff schedule.
- Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
Education
Associate of Arts - Business Administration
Broward College - A. Hugh Adams Central Campus
Davie, FL01.2005
Skills
- Exceptional customer service & guest engagement
- Strong work ethic & leadership abilities
- Problem assessment & analysis
- Adaptability & stress tolerance
- Cash handling
- Professional appearance
- POS operation
Timeline
Supervisor (Operations Management Specialist)
UPS
10.2017 - 06.2019
Server/Bartender
Jackson's Bistro Bar and Sushi
05.2007 - 11.2008
Server/Bartender
15th Street Fisheries
01.2003 - Current
Lead Pharmacy Technician
Medic Pharmacy & Surgical
12.2001 - 02.2014
Associate of Arts - Business Administration
Broward College - A. Hugh Adams Central Campus
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