Brooke Marhenke
Beaver Dam,WI
Summary
Was an Assistant Teacher Caregiver working in a fast paced and ever changing work environment with 22 children. Keeping up with protocols as well as quickly identifying and solving problems as they arose. Worked closely with team members to achieve facility wide goals, while maintaining close relationships with parents and children.
Front Desk experience demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Americinn Beaver Dam
10.2019 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Kept accounts in balance and ran daily reports to verify totals.
- Developed and maintained positive relationships with guests for satisfaction.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Enforced policies and procedures to increase efficiency.
Childcare Assistant Teacher
Randolph Early Learning Center
07.2018 - 08.2019
- Consulted with parents to build and maintain positive support networks and support continuing education strategies
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress
- Saved money by researching and implementing cost-saving initiatives and creating fresh new approaches to long-standing problems
- Demonstrated flexibility working with team members to remedy any issues and preemptively coming up with solutions
- Promoted teamwork within the business and increased communication among staff to help team efficiency
- Greeted children and parents upon entry to the classroom to promote a warm and welcoming environment
Education
High School Diploma -
Randolph High School
Randolph, WI06.2018
Skills
- Self-motivated
- Detail oriented
- Energetic
- Continuance of performance improvement
- Flexibility in required performance
- Ability to identify and solve problems
- Works well under pressure
- Willingness to undertake new tasks
- Learn on the go
- Basic knowledge of computers
- Effective communication skills
- Passion for customer service
- Friendly disposition
- Conflict management
- Cash transactions
- Effective planning
- Safety and security procedures
- Lobby oversight
- Administrative support
- Team building
- POS systems
- Listening skills
- Guest relations
- Clerical duties
- Supply replenishment
- Oral and written communications
- Guest accommodations
- Problem-solving skills
- File management
Timeline
Front Desk Agent
Americinn Beaver Dam
10.2019 - Current
Childcare Assistant Teacher
Randolph Early Learning Center
07.2018 - 08.2019
High School Diploma -
Randolph High School
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