Brooke Marte
San Diego,CA
Summary
Dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
8
8
years of professional experience
Work History
Dog Sitter, Dog Walker and Dog check-ins
Rover
05.2023 - Current
- Enhanced clients satisfaction by providing attentive and personalized care for their dogs.
- Ensured dogs well-being by adhering to specific dietary restrictions and administering medications as required.
- Maintained a safe environment for the dogs by regularly inspecting the premises and removing any potential hazards.
- Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
- Gained repeat business through exceptional customer service and genuine compassion for the animals in my care.
- Managed scheduling efficiently, accommodating last-minute bookings and adjusting for cancellations or changes in plans.
Warehouse Supervisor
PARTY RENTAL
04.2021 - Current
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
Sales Associate
7-Eleven
09.2020 - 10.2022
- Sales associate, crew trainer and former Store assistant manager
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Retail Sales Associate
Best Buy
11.2021 - 01.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Team Memeber
Dunkin' Donuts
06.2020 - 08.2020
- Enhanced team efficiency by communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Sales Associate
Finish Line at Macy's
11.2019 - 06.2020
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier/Sales Associate
JCPenney
11.2017 - 01.2019
- Cashier, recovery, customer service and retail
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Crew Member
McDonald's
08.2016 - 04.2018
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Education
Associate of Science - Medical Assistant
Penn Foster College
Scottsdale, AZ04.2025
High School Diploma -
Treasure Coast High School
Port Saint Lucie, FL05.2017
Skills
- Retail Sales (3 years)
- Customer Service (2 years)
- Customer Service Skills (4 years)
- Scheduling
- Organizational Skills
- Store Management Experience
- Cash Handling
- Cashiering
- Merchandising
Timeline
Dog Sitter, Dog Walker and Dog check-ins
Rover
05.2023 - Current
Retail Sales Associate
Best Buy
11.2021 - 01.2022
Warehouse Supervisor
PARTY RENTAL
04.2021 - Current
Sales Associate
7-Eleven
09.2020 - 10.2022
Team Memeber
Dunkin' Donuts
06.2020 - 08.2020
Sales Associate
Finish Line at Macy's
11.2019 - 06.2020
Cashier/Sales Associate
JCPenney
11.2017 - 01.2019
Crew Member
McDonald's
08.2016 - 04.2018
Associate of Science - Medical Assistant
Penn Foster College
High School Diploma -
Treasure Coast High School
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