Brooke Martin
Denham Springs,LA
Summary
Online Customer Service Commerce with demonstrated skills in dedicated support, organization, and problem-solving. Proven strengths in establishing rapport with customers and building lucrative partnerships.
Overview
7
7
years of professional experience
Work History
Manager
The Cleaning Authority
Baton Rouge, LA
10.2018 - 10.2023
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Customer Service Representative
Terminal Transfer
Baton Rouge, LA
06.2016 - 09.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
Education
Dental Assistant - Dental Assisting
Medical Training College
Baton Rouge, LA05-2012
High School Diploma -
Thompson High School
Scranton, PA04-2002
Skills
- Business Development
- Business Administration
- Policy Implementation
- Staff Development
- Complaint Resolution
- Scheduling
- Data Entry
- Data Collection
- Paperwork Processing
- Information Security
Timeline
Manager
The Cleaning Authority
10.2018 - 10.2023
Customer Service Representative
Terminal Transfer
06.2016 - 09.2018
Dental Assistant - Dental Assisting
Medical Training College
High School Diploma -
Thompson High School
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