Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brooke Massie

Springfield,OH

Summary

Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Seasoned agent bringing proven skills in negotiating, preparing and finalizing insurance agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Personal Experience Representative

Wright Patt Credit Union
10.2024 - Current
  • Developed and maintained accurate records of customer interactions.
  • Analyzed feedback to identify areas for service improvement.
  • Coordinated with cross-functional teams to resolve complex issues efficiently.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
  • Assisted customers with account inquiries, providing exceptional service to enhance client satisfaction.
  • Resolved customer issues promptly, fostering positive relationships and retaining client loyalty.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Managing Agent

First Acceptance Insurance
10.2022 - 10.2024


  • Increased client satisfaction by implementing efficient policy management strategies and maintaining excellent communication with clients.
  • Provided exceptional customer service to clients fostering positive relationships that contributed to long-term client retention.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Established strong customer relationships, business recommendation, and loyalty.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Maintained comprehensive product and service knowledge for accurate, informative customer advice.
  • Presented feedback to upper management on customer service trends and improvement areas.
  • Managed a diverse portfolio of client accounts, ensuring timely renewals and providing expert advice on coverage options.
  • Evaluated risk profiles for clients, ensuring appropriate levels of coverage while minimizing potential losses for the company.
  • Fostered a positive workplace culture that promoted collaboration among staff members, resulting in increased employee satisfaction and reduced turnover rates.
  • Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
  • Mentored junior agents, sharing industry insights and best practices for success in the field

Insurance Agent

First Acceptance Insurance
12.2019 - 10.2022
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Expanded client base by actively prospecting for new business opportunities.
  • Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
  • Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurancerelated.
  • Finalized sales and collected necessary deposits.

Education

Diploma -

Northeastern High School
Springfield, OH
05.2017

Skills

  • Customer Service
  • Licensed Insurance Agent
  • Professionalism and Ethics
  • Quotes and sales
  • Customer follow-up
  • Client Relations
  • Client needs analysis
  • Client Retention
  • Account Management
  • Upselling
  • Client Account Management
  • Revenue Generation
  • Relationship Building
  • Data Entry
  • Property and Casualty Insurance
  • Insurance Policy Sales
  • Customer Billing
  • Customer Complaint Resolution
  • New Agent Training
  • Customer Referrals
  • Billing Inquiries
  • Administrative Functions
  • Records Maintenance

Certification

Property and Casualty license of Ohio

Life insurance license of Ohio

Timeline

Personal Experience Representative

Wright Patt Credit Union
10.2024 - Current

Managing Agent

First Acceptance Insurance
10.2022 - 10.2024

Insurance Agent

First Acceptance Insurance
12.2019 - 10.2022

Diploma -

Northeastern High School

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