Brooke Matthews
Summary
Dependable employee for successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
Work History
Server
Grapevines Italian Restaurant
2619 Freedom Parkway, Cumming, GA 30041
11.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Grapevines Italian Restaurant
51 North Grove Street Dahlonega GA 30533
08.2021 - 12.2022
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Resident Assistant
Gold City Assisted Living
222 Moores Drive, Dahlonega GA 30533
01.2021 - 06.2021
- Improved communication between residents and management through consistent updates and informative newsletters.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
Server /Restaurant Hostess
Grapevines Italian Restaurant
51 North Grove Street Dahlonega GA 30533
08.2020 - 11.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Squad Member
MOD Pizza
215 Marketplace Parkway Dawsonville GA 30534
01.2018 - 07.2020
- Ensured timely completion of tasks by prioritizing workload and effectively delegating responsibilities among squad members.
- Excellent written and verbal communication skills
- Confident, articulate, and professional speaking abilities
- Addressed and answered customer concerns
Retail Worker
Timberland
800 GA-400 Ste 120, Dawsonville, GA 30534
12.2017 - 12.2018
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Wedding Caterer
The Ruins At Kellum Valley
705 Kellum Valley Road, Cleveland, GA 30528
02.2017 - 08.2017
- Maintained strict adherence to food safety guidelines, ensuring the health and well-being of guests at every wedding served.
- Coordinated with venue staff to ensure proper setup and breakdown procedures were followed during each event, allowing a smooth flow from ceremony to reception.
- Addressed customer complaints with openness and proactivity, attending to concerns personally and offering creative solutions to uncharted problems with food availability, temperature, and quantity.
Education
High School Diploma -
Lumpkin County High School
Dahlonega, GA06.2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Hospitality service expertise
- High Energy and Stamina
- Reliable and Responsible
Timeline
Server
Grapevines Italian Restaurant
11.2023 - Current
Server
Grapevines Italian Restaurant
08.2021 - 12.2022
Resident Assistant
Gold City Assisted Living
01.2021 - 06.2021
Server /Restaurant Hostess
Grapevines Italian Restaurant
08.2020 - 11.2020
Squad Member
MOD Pizza
01.2018 - 07.2020
Retail Worker
Timberland
12.2017 - 12.2018
Wedding Caterer
The Ruins At Kellum Valley
02.2017 - 08.2017
High School Diploma -
Lumpkin County High School