Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Matthews

Summary

Dependable employee for successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

7
7
years of professional experience

Work History

Server

Grapevines Italian Restaurant
11.2023 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

Grapevines Italian Restaurant
08.2021 - 12.2022
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Resident Assistant

Gold City Assisted Living
01.2021 - 06.2021
  • Improved communication between residents and management through consistent updates and informative newsletters.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.

Server /Restaurant Hostess

Grapevines Italian Restaurant
08.2020 - 11.2020
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Squad Member

MOD Pizza
01.2018 - 07.2020
  • Ensured timely completion of tasks by prioritizing workload and effectively delegating responsibilities among squad members.
  • Excellent written and verbal communication skills
  • Confident, articulate, and professional speaking abilities
  • Addressed and answered customer concerns

Retail Worker

Timberland
12.2017 - 12.2018
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.

Wedding Caterer

The Ruins At Kellum Valley
02.2017 - 08.2017
  • Maintained strict adherence to food safety guidelines, ensuring the health and well-being of guests at every wedding served.
  • Coordinated with venue staff to ensure proper setup and breakdown procedures were followed during each event, allowing a smooth flow from ceremony to reception.
  • Addressed customer complaints with openness and proactivity, attending to concerns personally and offering creative solutions to uncharted problems with food availability, temperature, and quantity.

Education

High School Diploma -

Lumpkin County High School
Dahlonega, GA
06.2019

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Hospitality service expertise
  • High Energy and Stamina
  • Reliable and Responsible

Timeline

Server

Grapevines Italian Restaurant
11.2023 - Current

Server

Grapevines Italian Restaurant
08.2021 - 12.2022

Resident Assistant

Gold City Assisted Living
01.2021 - 06.2021

Server /Restaurant Hostess

Grapevines Italian Restaurant
08.2020 - 11.2020

Squad Member

MOD Pizza
01.2018 - 07.2020

Retail Worker

Timberland
12.2017 - 12.2018

Wedding Caterer

The Ruins At Kellum Valley
02.2017 - 08.2017

High School Diploma -

Lumpkin County High School

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Brooke Matthews