Brooke McCalister
Shippensburg,PA
Summary
Dynamic Store Manager with extensive experience at Dollar Tree, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction through effective training and mentoring. Skilled in inventory management and problem-solving, driving operational efficiency and fostering a positive work environment. Committed to achieving store objectives and improving team performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Store Manager
Dollar Tree
08.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Assistant Store Manager
Walmart
03.2017 - 08.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
CAP Team 2 Supervisor
Walmart
03.2016 - 03.2017
- Collaborated with cross-functional teams for seamless execution of daily tasks and special projects.
- Ensured adherence to safety protocols, minimizing workplace accidents and creating a secure environment for all employees.
- Contributed to increased sales by optimizing product placement and ensuring adequate inventory levels.
- Supervised and supported team of 30 associates.
- Delegated tasks efficiently according to individual skills sets within the team, maximizing productivity levels across all shifts.
- Provided ongoing training for team members to ensure consistent application of company policies and procedures.
- Coached team members for improved performance, resulting in higher productivity and overall morale.
- Led regular team meetings to share updates, discuss challenges, and brainstorm solutions for ongoing operational success.
- Maintained organization of backroom and bins, verifying and directing flow of top stock and overstock.
- Coordinated with 1st and 3rd shift management to facilitate smooth shift transitions.
- Staged loading and unloading area for truck deliveries.
Apparel Department Manager
Walmart
03.2015 - 03.2016
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Boosted revenue generation with targeted marketing initiatives aimed at attracting new customers.
- Organized seasonal promotions that drove foot traffic into the store, enhancing overall brand visibility.
- Implemented loss prevention strategies, reducing shrinkage rates within the department significantly.
- Collaborated with store management to develop strategic plans for department growth and success.
- Improved customer satisfaction by providing exceptional service and in-depth product knowledge.
- Analyzed sales data to identify trends, enabling informed decision-making on inventory levels and promotions.
- Led a team of sales associates, providing coaching and performance feedback to improve productivity.
- Optimized floor layouts, resulting in improved customer flow and increased sales opportunities.
Overnight Stocker
Walmart
01.2013 - 03.2015
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Waitress
Middlesex Diner
04.2007 - 01.2013
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Duke's Bar & Grill
02.2002 - 04.2007
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
No Degree - Nursing
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Shift scheduling
Accomplishments
Received Awards at Regional Store Manager Meetings
2023 Awarded 3rd Highest Sales in the District
2023 Awarded For Outstanding Support
2024 Awarded Team Player of the Year
Timeline
Store Manager - Dollar Tree
08.2020 - Current
Assistant Store Manager - Walmart
03.2017 - 08.2020
CAP Team 2 Supervisor - Walmart
03.2016 - 03.2017
Apparel Department Manager - Walmart
03.2015 - 03.2016
Overnight Stocker - Walmart
01.2013 - 03.2015
Waitress - Middlesex Diner
04.2007 - 01.2013
Waitress - Duke's Bar & Grill
02.2002 - 04.2007
Harrisburg Area Community College - No Degree, Nursing
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