Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Mccorkle

Jonesboro,GA

Summary

Detail-oriented Financial Examiner bringing proven experience and hardworking, attentive nature. Competent in digging into large amounts of data to assess structures and practices. Seek to bring talents to new position with growing company.

Overview

6
6
years of professional experience

Work History

Patient Service Coordinator

East Cobb Family Dentistry
Marietta, GA
06.2023 - Current
  • Resolved customer service issues in a timely manner according to established policies.
  • Provided administrative support to physicians, nurses, and other healthcare personnel.
  • Assisted with scheduling appointments for patients.
  • Answered questions from patients regarding their accounts and billing inquiries.
  • Facilitated communication between clinical staff members to ensure continuity of care.
  • Registered new patients in accordance with HIPAA guidelines.
  • Scheduled laboratory tests or diagnostic imaging studies as directed by physicians.
  • Assisted with filing insurance claims on behalf of patients.
  • Coordinated insurance authorization for procedures and tests.
  • Processed referrals for specialty care services as needed.
  • Greeted patients and visitors in a friendly and professional manner.
  • Provided technical support and troubleshooting assistance for customers.
  • Provided customer support through phone, email and chat channels.
  • Performed quality assurance checks on completed cases prior to closure.

Compliance Analyst

Complianceline
Mooresville, NC
02.2021 - 06.2023
  • Performed periodic reviews of existing processes and procedures to identify areas of improvement in terms of compliance standards.
  • Collaborated with various departments within the organization to develop effective solutions for ensuring ongoing compliance.
  • Reviewed and monitored compliance with applicable laws, regulations, and policies to ensure compliance with regulatory requirements.
  • Provided technical assistance to other team members when needed during investigations into suspected money laundering cases.
  • Maintained detailed records of all suspicious transaction reports submitted by the organization.
  • Assessed customer risk profiles in order to develop effective strategies for mitigating money laundering risks.
  • Coordinated with external regulatory authorities in order to review current processes and procedures related to AML compliance.
  • Responded promptly to inquiries from internal stakeholders regarding anti-money laundering issues.
  • Prepared presentations outlining new developments in the field of anti-money laundering regulation.
  • Reviewed and analyzed customer's financial transactions to identify suspicious activities related to money laundering.
  • Collaborated with internal departments, such as legal, finance, operations, and IT to ensure compliance with AML laws and regulations.
  • Evaluated customer information against watchlists provided by government agencies for potential matches.
  • Conducted periodic internal account or customer reviews to identify potentially suspicious activity.

Fraud Prevention Analyst

Wells Fargo
Charlotte, NC
11.2018 - 02.2021
  • Maintained up-to-date knowledge of existing and emerging technologies used in fraud prevention.
  • Provided guidance and support to colleagues regarding changes in laws or regulations related to fraud prevention.
  • Monitored customer accounts for suspicious activity to identify potential fraud cases.
  • Analyzed daily reports and identified patterns of fraudulent activities.
  • Reported suspicious activities or irregularities directly to senior management team members.
  • Investigated and verified the authenticity of customers' documents for identity verification purposes.
  • Collaborated with internal departments, such as legal, compliance, risk management, and IT security teams, to ensure adherence to anti-fraud policies and procedures.
  • Provided feedback on operational processes that could be improved upon in order to reduce losses due to fraud.
  • Responded promptly to requests from external law enforcement agencies relating to fraud investigations.
  • Created detailed documentation of all investigation processes conducted.
  • Conducted research on industry trends and best practices related to fraud prevention techniques.
  • Generated regular reports summarizing the results of investigations conducted by the team.
  • Reviewed customer complaints related to suspected fraudulent activities.
  • Participated in meetings with stakeholders discussing current trends in financial crime prevention strategies.
  • Assessed financial transactions for any discrepancies or inconsistencies in order to prevent fraudulent activities.
  • Performed due diligence reviews on new customers' applications prior to account opening process completion.
  • Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
  • Collaborated with IT teams to enhance system security features and fraud detection capabilities.
  • Implemented customer verification processes, significantly reducing the risk of fraudulent account creation.
  • Prepared and presented comprehensive fraud analysis reports to senior management, enabling informed decision-making.
  • Participated in the development of fraud risk management policies and procedures, ensuring comprehensive coverage.

Education

High School Diploma -

East Burke High School
Connelly Springs, NC
06-2014

Skills

  • Strong Organization
  • Patient Registration
  • Healthcare Systems Knowledge
  • Customer Service
  • Quality Assurance
  • Sanctions Screening
  • Customer Due Diligence
  • Enhanced Due Diligence
  • Patriot Act Compliance
  • Banking operations
  • Suspicious Activity Reporting
  • Anti-Money Laundering Compliance
  • Compliance review
  • Analytical Thinking
  • Teamwork and Collaboration
  • AML Regulations Knowledge
  • Multitasking
  • Financial Risk Manager
  • Ethical standards
  • Cybersecurity knowledge
  • Telephone and email etiquette
  • Fraud Detection
  • Call Management
  • Financial Modeling
  • Anti-Fraud Systems

Timeline

Patient Service Coordinator

East Cobb Family Dentistry
06.2023 - Current

Compliance Analyst

Complianceline
02.2021 - 06.2023

Fraud Prevention Analyst

Wells Fargo
11.2018 - 02.2021

High School Diploma -

East Burke High School

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Brooke Mccorkle