Summary
Work History
Skills
Timeline
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Brooke Mccullough

Fort myers ,Florida

Summary

Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.

Work History

Customer service

Wendys Fast Food
04 2020 - Current
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.

Customer Service Specialist

Home Depot
02 2024 - Current
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

Customer Service Representative

Lynx Services
05 2016 - 08 2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Skills

  • Good communication skills
  • Telephone etiquette
  • Recordkeeping strengths
  • Account management
  • Creative problem solving
  • Staff education and training
  • Complaint resolution
  • Money handling abilities
  • Professional telephone demeanor
  • POS systems expert

Timeline

Customer service

Wendys Fast Food
04 2020 - Current

Customer Service Specialist

Home Depot
02 2024 - Current

Customer Service Representative

Lynx Services
05 2016 - 08 2017

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Brooke Mccullough