Brooke McElhannon
Columbia,SC
Summary
Resourceful Business Office Associate known for high productivity and efficient task completion. Skilled in financial reporting, data management, and customer service, ensuring smooth office operations. Excel in communication, problem-solving, and time management, contributing to team success and client satisfaction through effective collaboration and organizational skills.
Overview
13
13
years of professional experience
Work History
Business Office Associate
Lexington Medical Center
West Columbia, SC
09.2015 - Current
- Resolved patient issues and complaints in a professional manner while adhering to company policies.
- Acted as the first point of contact for patients, physicians, and nurses.
- Analyzed the billing charges for over forty different physicians for their insurance claims, correcting mistakes and duplications.
- Ensured compliance with company policies regarding inventory control procedures.
- Prepared a daily census to account for the patients in the entire hospital.
- Assisted various coworkers with their administrative tasks, especially when someone was absent or needed to catch up on work.
- Directed clients and guests to correct departments, rooms, and staff members.
Customer Service Cashier
Walmart
West Columbia, SC
03.2011 - 04.2014
- Operated cash registers to process payments for goods and services.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided friendly customer service.
- Provided excellent customer service by helping customers locate items they were looking for.
Education
Some College (No Degree) - Hospital Administration
Midlands Technical College
West Columbia, SC06-2015
High School Diploma -
Virginia Secondary
Virginia, MN06-2010
Skills
- Customer/Patient Satisfaction
- Data entry expertise
- Written Communication
- Research abilities
- Spreadsheet development
- Administrative tasks
- Document Preparation
- Data Analysis
- File Management
- Phone Management
- Personal Communication
Affiliations
- Artistically inclined and regularly sells commissions with personal art.
- Enjoys regular reading and keeping up with trends in magazines.
Timeline
Business Office Associate
Lexington Medical Center
09.2015 - Current
Customer Service Cashier
Walmart
03.2011 - 04.2014
Some College (No Degree) - Hospital Administration
Midlands Technical College
High School Diploma -
Virginia Secondary
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