Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooke McHugh

Lathrop,CA

Summary

Dedicated management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Resourceful Manager with 10+ years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.

Overview

15
15
years of professional experience

Work History

Install and Sales Manager

Moore Mechanical
09.2016 - Current


  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Increased profit by streamlining operations.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Devised processes to boost long-term business success and increase profit levels.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Collaborated with marketing teams to sell specific products and packages.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Implemented systems and procedures to increase sales.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Maintained relationships with return customers.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Operations Manager

American Car Craft
10.2010 - 07.2016
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Made sure that products were produced on time and are of good quality.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Revitalized operational structures and procedures to successfully control turnover and waste, enhance output, and boost overall quality.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Prepared annual budgets with controls to prevent overages.
  • Applied lean principles to improve workflow and quality and reduce waste.
  • Supervised production team, keeping production schedules on track to meet tight deadlines.
  • Set product standards, examining samples of raw products and processing tests, to monitor quality of finished products.
  • Performed detailed material inventories and ordered more supplies.
  • Wrote process, employee and production schedules.
  • Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.
  • Worked with licensing managers to understand markets and assist with prioritization of target accounts for licensing opportunities.
  • Tracked new material shipments and coordinated flow of materials at different stages of manufacturing to align with procurement expectations.
  • Anticipated and addressed production problems, material shortages, equipment malfunctions, and unavoidable delays.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Increased profit by streamlining operations.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Created and updated regular inventory reports and records.

Operations Manager

Ulta Beauty Inc.
03.2008 - 06.2010
  • Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
  • Directed training and performance monitoring for 20 staff members.
  • Determined layout of store merchandise for visual appeal to consumers.
  • Exceeded revenue goals on consistent basis, resulting in commendation from management.
  • Increased revenue by identifying and tracking damaged inventory for corrective action.
  • Saved costs by efficiently procuring warehouse inventory utilizing Oracle.
  • Liaised with senior leadership to report damaged inventory control tracking and reporting.
  • Assisted with stock accuracy and loss prevention by managing daily, monthly, quarterly and yearly reports through Oracle.
  • Contributed to leadership team for implementing company policies and procedures.
  • Oversaw packaging and delivery of purchased merchandise to respective facilities with zero discrepancies.
  • Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
  • Monitored day-to-day production to verify packaging and efficient delivery of purchased merchandise to respective facilities within expected timeframes.
  • Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
  • Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Created employee schedules to align coverage with forecasted demands.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

High School Diploma -

Southeast High School
Bradenton, FL

Skills

  • Client Base Retention
  • Disciplinary Action
  • Business Partnerships
  • Productivity Standards
  • Budgeting and Expenditures
  • Inventory Planning
  • Employee Performance Reviews
  • Customer Order Management
  • Plan Sales
  • Site Visits
  • Sales Quota Management
  • Sales Records Management
  • Operational Improvements
  • Sales Team Development
  • Accounts Payable and Accounts Receivable
  • Business Analytics
  • Installation Scheduling
  • Price Schedules
  • Team Recruiting and Onboarding
  • Profit Target Achievement
  • Installer Collaboration
  • Budget Development and Management
  • Goal Attainment
  • Budgeting and Cost Control
  • Superb Time Management Skills
  • Multi-Site Operations
  • Revenue Generation
  • Workflow Planning
  • Operation Monitoring
  • Project Management
  • Negotiation
  • Employee Relations
  • Purchasing and Procurement
  • Project Planning
  • Staff Management
  • Recruiting and Hiring
  • Invoice Processing

Timeline

Install and Sales Manager

Moore Mechanical
09.2016 - Current

Operations Manager

American Car Craft
10.2010 - 07.2016

Operations Manager

Ulta Beauty Inc.
03.2008 - 06.2010

High School Diploma -

Southeast High School

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Brooke McHugh