Summary
Overview
Work History
Education
Skills
Timeline
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Brooke McIntosh

Columbia,SC

Summary

Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

5
5
years of professional experience

Work History

Operations Manager

Ulta Beauty Inc.
04.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.

Retail Sales Manager

Ulta Beauty
08.2022 - Current
  • Leads and coaches a team of 20+ staff to execute excellent customer service and to meet and exceed metric sales goals
  • Running store and company events, making sure to educate in order to make sales goals
  • Encourage and excite a team to produce good consistent metrics
  • Communicating with vendors and 3rd party companies to plan successful events
  • Analize store sale statistics and plan for future growth opportunities
  • Onboarding and training new hires

Service and Engagement Team Lead

Target
08.2023 - 04.2024
  • Enhanced team productivity by effectively delegating tasks and setting clear expectations.
  • Resolved conflicts within the team in a diplomatic manner, promoting a positive working environment.
  • Organized training sessions for the engagement team, enhancing their knowledge of industry trends and best practices.
  • Evaluated team performance regularly, providing constructive feedback and identifying areas for improvement.
  • Aligned team objectives with overall company goals, driving consistent progress towards success.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Co Manager

Tillys
06.2019 - 12.2022
  • Traveled to stores around Washington State to help training, hiring, and grand openings of stores
  • Coaching and recognition
  • Ensuring visual standards of the store and upkeep of shipment
  • Coaching and delivering corrective actions when necessary

Merchandise & Service Coordinator

Ulta Beauty
12.2021 - 08.2022
  • Delegate and direct tasks to a team to stay organized
  • Oversaw inventory for the store
  • Executing plans to better track loss prevention
  • In charge of merchandising and visual standards of the store
  • Traveled to other store to aid in new store openings and training

Education

GED -

Kamiak High School
Mukilteo, WA
06-2018

Skills

  • Motivated
  • Organized
  • Leadership
  • Team Management
  • Goal Execution
  • Problem-Solving
  • Customer Service
  • Operational Efficiency
  • Decision-Making
  • Employee relations and conflict resolution
  • Planning and Implementation
  • Inventory Management
  • Staff Development

Timeline

Operations Manager

Ulta Beauty Inc.
04.2024 - Current

Service and Engagement Team Lead

Target
08.2023 - 04.2024

Retail Sales Manager

Ulta Beauty
08.2022 - Current

Merchandise & Service Coordinator

Ulta Beauty
12.2021 - 08.2022

Co Manager

Tillys
06.2019 - 12.2022

GED -

Kamiak High School

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Brooke McIntosh