Summary
Overview
Work History
Education
Skills
Legos
Timeline
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Brooke Shepard

Georgetown,KY

Summary

Proven professional with extensive experience in patient care and notarial acts, notably at University Of Kentucky Healthcare. Demonstrates expertise in documentation verification and compassionate communication, enhancing patient satisfaction and compliance. Achieved increased case acceptance rates through effective presentation and empathy. Skilled in teamwork and maintaining confidentiality, ensuring optimal outcomes and efficiency in fast-paced environments. Experienced professional with background in dental practice management. Offers expertise in sterilization procedures, infection control and oral health care. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Notary Public

07.2023 - Current
  • Checked documents for accuracy and correct signing before notarizing.
  • Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
  • Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
  • Checked documents and identifying credentials for all parties.
  • Checked client identification to maintain compliance with state legal requirements.
  • Administered oath to document signers to obtain affirmation of truth.
  • Maintained up-to-date knowledge of state laws and regulations, ensuring full compliance during every transaction.
  • Examined documents for accuracy, completion and compliance before notarizing.

Treatment Coordinator

University Of Kentucky Healthcare
03.2022 - 08.2022
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Explained treatment choices to patients and helped determine best options.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
  • Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
  • Laid out potential payment plans for patients.
  • Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
  • Educated patients on dental benefits and coordinated proper payment with insurance companies.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times.
  • Conducted interviews with patients to discuss health history, objectives and concerns.
  • Built strong relationships with referring providers through regular communication updates on shared cases.
  • Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Delivered excellent patient experiences and direct care.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Communicated with patients, ensuring that medical information was kept private.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

Surgical Dental Assistant

University Of Kentucky Healthcare
09.2020 - 02.2022
  • Assisted in complex surgical procedures, showcasing strong dexterity and knowledge of dental anatomy.
  • Maintained detailed records regarding treatment plans, progress notes, and consent forms to ensure continuity of care across visits.
  • Ensured optimal patient safety through vigilant monitoring during surgeries and timely assistance to the surgeon.
  • Demonstrated proficiency in utilizing advanced dental technology during surgical procedures for increased accuracy and effectiveness.
  • Delivered compassionate post-operative care, addressing concerns promptly and offering support throughout the healing process.
  • Upheld strict compliance with infection control protocols, ensuring a clean and safe environment for patients and staff alike.
  • Aided in precise diagnosis by efficiently performing diagnostic imaging tasks such as x-rays and impressions.
  • Promoted a positive clinic environment with exceptional customer service skills when interacting with patients and families.
  • Reduced surgery downtime by maintaining a well-organized inventory of supplies and materials required for procedures.
  • Enhanced patient comfort by providing attentive pre-operative care and preparation.
  • Facilitated effective communication between patients, dentists, and other team members to ensure seamless coordination of care.
  • Educated patients on proper oral hygiene techniques, contributing to improved long-term health outcomes.
  • Optimized surgical outcomes by assisting in precise execution of surgical plans and techniques.
  • Maintained comprehensive patient records with detailed notes on surgical procedures and outcomes, ensuring legal compliance.
  • Facilitated sterile environment, preparing operating rooms for surgery, which contributed to lower infection rates.
  • Collaborated with dental team to develop individualized care plans, ensuring patient needs were met effectively.
  • Established compassionate communication style, which increased patients' trust and comfort levels with surgical team.
  • Streamlined patient flow by efficiently coordinating between consultation, surgery, and recovery rooms.
  • Supported patient assessments by taking and developing dental X-rays, contributing to accurate diagnoses.
  • Assisted in complex surgical procedures, ensuring tools and materials were prepared and available, leading to efficient operations.
  • Reduced patient anxiety by providing detailed explanations of procedures and answering questions, enhancing overall satisfaction.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
  • Monitored patient comfort and safety during dental procedures.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Prepared patient X-rays and images for review by dentist.
  • Facilitated successful dental surgeries by ensuring all instruments were properly sanitized and organized in advance.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
  • Verified patient insurance eligibility and benefits.
  • Scheduled and confirmed patient appointments.

CNA

Cabell Huntington Hospital
09.2017 - 03.2018
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.

Education

Vocational - Dental Assisting

The Dental Institute of Kentucky
Lexington, KY
09.2021

High School Diploma -

Tolsia High School
Fort Gay, WV
05.2013

Skills

    Notarial Acts

    Mobile notary services

    Documentation abilities

    Document Review

    Identity Confirmation

    Document Verification

    Recordkeeping skills

    Patient Care

    Vital signs monitoring

    Compassion and Empathy

    Bathing Assistance

    Feeding Assistance

    Basic Life Support

    Dressing assistance

    Maintaining confidentiality

    Compassionate communication

    Patient Transfers

    Reliable team player

    Recording vital signs

    Dementia and Alzheimer's knowledge

    Safety Precautions

    HIPAA Compliance

    Oral Surgery Procedures

    Surgical Assisting

    Anesthesia Administration

    Pharmacology knowledge

    Suture removal

    Bone grafting support

    Wound Dressing

    Implant placement assistance

    Dental Terminology

    Appointment Scheduling

    Teamwork and Collaboration

    Customer Service

    Time Management

    Attention to Detail

    Multitasking

    Reliability

Legos

I enjoy doing all Legos with both my small children, but we especially Harry Potter and Disney.

Timeline

Notary Public

07.2023 - Current

Treatment Coordinator

University Of Kentucky Healthcare
03.2022 - 08.2022

Surgical Dental Assistant

University Of Kentucky Healthcare
09.2020 - 02.2022

CNA

Cabell Huntington Hospital
09.2017 - 03.2018

Vocational - Dental Assisting

The Dental Institute of Kentucky

High School Diploma -

Tolsia High School

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Brooke Shepard