BROOKE M FUQUA

Key Responsibilities:

Guest Greeting and Seating: Warmly welcome guests upon arrival, manage the flow of seating, and ensure a positive first impression of the restaurant.

Reservation Management:Handle reservations and maintain an organized seating chart to optimize table turnover while accommodating guest preferences.

Customer Service:Provide excellent customer service by addressing guest inquiries, managing waitlists, and ensuring a smooth dining experience.

Communication:Collaborate with servers, kitchen staff, and management to coordinate guest seating and special requests, ensuring efficient service.

Maintaining Cleanliness:Ensure the host stand and dining area are clean and presentable, adhering to health and safety standards.

Handling Payments:Assist with the processing of payments when necessary and manage cash handling responsibilities as required.

Managing Wait Times: Inform guests of estimated wait times and provide updates as necessary, ensuring transparency and guest satisfaction.

Problem Resolution: Address and resolve guest complaints or concerns promptly and professionally to maintain a positive dining atmosphere.

• Providing scheduling, billing and administrative support to Government Relations firm

• In local coffee shop

- Prepared and served a variety of coffee beverages and specialty drinks, ensuring high-quality standards and customer satisfaction.

- Operated espresso machines, grinders, and other coffee equipment, maintaining cleanliness and functionality.

- Provided exceptional customer service by taking orders, answering questions about menu items, and making recommendations based on customer preferences.

- Managed cash register operations, including processing payments, handling cash, and balancing cash drawers at the end of shifts.

- Maintained a clean and organized workspace, including regular cleaning of equipment and dining areas to comply with health and safety regulations.

- Developed and maintained knowledge of coffee origins, brewing techniques, and industry trends to educate customers and enhance their experience.

- Assisted in inventory management, including tracking supplies, placing orders, and minimizing waste.

- Collaborated with team members to ensure efficient service during peak hours and contributed to a positive work environment.