Brooke Michel
Middleburg,FL
Summary
Dynamic Wire Technician at AT&T with expertise in network configuration and exceptional customer service. Proven track record in enhancing installation processes and improving customer satisfaction through effective problem-solving and teamwork. Committed to safety and sustainability, consistently delivering high-quality service while fostering a positive work environment.
Overview
7
7
years of professional experience
Work History
Wire Technician
AT&T
07.2023 - Current
- Installed and repaired residential and commercial wiring systems for optimal connectivity.
- Diagnosed service issues using advanced testing equipment and troubleshooting techniques.
- Collaborated with team members to enhance installation processes and improve service delivery.
- Ensured safe working conditions by strictly adhering to company guidelines and safety protocols during all installations and repairs.
- Promoted company''s commitment to sustainability by utilizing eco-friendly materials and disposal methods whenever possible.
- Improved customer satisfaction by efficiently troubleshooting and repairing wire-related issues.
- Streamlined work processes by consistently organizing tools, equipment, and materials for easy access during projects.
- Provided exceptional customer service by patiently explaining technical concepts and addressing client concerns in a timely manner.
People Manager
McDonald’s
10.2018 - 05.2023
- Assisted team members in understanding company policies and procedures.
- Supported recruitment efforts by screening resumes and coordinating interviews.
- Collaborated with departments to address employee inquiries and concerns.
- Facilitated onboarding processes for new hires, ensuring smooth integration into teams.
- Contributed to creating a positive work environment through employee engagement initiatives.
- Enhanced team productivity by implementing efficient workflow processes and time management strategies.
- Conducted comprehensive performance reviews to identify areas of improvement and provide constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Education
Skills
- Power tool operation
- Hand tool proficiency
- Network configuration
- Fiber optic handling
- Equipment troubleshooting
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Safety awareness
- Self motivation
- Goal setting
- Professionalism
- Customer service experience
- Team leadership
- Staff training and development
Timeline
Wire Technician - AT&T
07.2023 - Current
People Manager - McDonald’s
10.2018 - 05.2023
Ridgeview High School - ,
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