Brooke Miller
Blaine,MN
Summary
Eager Team Lead always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lifeguard
Bunker Beach Water Park
06.2023 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Scanned main areas to monitor for any safety risks.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
Assistant Manager
Red's Savoy Pizza
03.2023 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to store owner.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
Team Member
Red’s Savoy Pizza
06.2021 - 03.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
Blaine High School
Blaine, MN06.2024
Skills
- Attention to Detail
- Money Handling
- Teamwork and Collaboration
- Customer Relationship Management
- Safe Work Practices
- Adaptable
- Multi-tasking
- Time Management
- Critical Thinking
- Communication
Certification
- First Aid/CPR Certified
Timeline
Lifeguard
Bunker Beach Water Park
06.2023 - Current
Assistant Manager
Red's Savoy Pizza
03.2023 - 08.2023
Team Member
Red’s Savoy Pizza
06.2021 - 03.2023
High School Diploma -
Blaine High School
- First Aid/CPR Certified
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