Warranty Manager: 05/19 - 05/2021
- Aid in processing an average of 1000 warranty invoices each month & monitor factory recalls
- Communicate verification and authorization status updates with sales and service departments to facilitate decision-making for claims
- Track all pending authorizations to resolve discrepancies and avoid revenue loss
- Complete various reports for quality and accounting departments
National Account Sales Specialist: 09/14 - 05/2019
- Provide quotes, Process orders, Enter Purchase Orders
- Coordinate installation of equipment with all necessary parties such as store managers, electricians, contractors, etc.
- Invoice sales orders via customer's portal
- Complete credit requests and RMA's
- Approve installation invoices
- Complete monthly, quarterly, and annual sales reports
Walk-in Quote Specialist: 03/2012 to 09/2014
- Discuss and advise options available with customers
- Receive and process walk-in quotes providing preliminary drawings and pricing
- Complete quarterly reporting for each region
Switchboard Operator / Sales Assistant: 08/2010 to 03/2012
- Answer and transfer calls accordingly
- Complete daily, monthly, and annual sales reports
- Equipment order entry
- Purchase order entry
- Assist customers with order tracking, pricing, stock, and freight quotes
- New customer set-up & customer account maintenance
