Brooke Miller

Manage staff and provider schedules, including Meditech, and oversee the operations of Clinic West, encompassing Family Practice, Visiting Providers (Podiatry, Gynecology), Laboratory (including some infusion services), Radiology, limited Changing Lifestyles services, and Occupational Health services. Supervise all front and back-office staff, handling interviewing, hiring, training, coaching, and disciplinary actions as needed. Assist the Clinic Director with process improvements, policy updates, and data collection to enhance services, meet grant objectives, and improve efficiency and patient care. Collaborate with Clinic Leadership on quality projects and contribute to achieving and maintaining PCMH (Patient-Centered Medical Home) certification. Provide front and back-office support during staffing shortages or high demand periods. Perform and log monthly AED checks, hand hygiene logs, and quality control on CLIA-waived testing kits. Monitor staff performance to maintain high patient care standards and efficiency. Participated in team-building exercises to boost morale and foster a positive environment. Leverage patient feedback for continuous improvements in operations and patient satisfaction. Assist with organizing and participating in community events such as health fairs, flu clinics, and sports physicals to promote clinic services and improve the health and wellbeing of our community. Participate in leadership meetings to review clinic operations, policies, and compliance with HIPAA and other regulations.

Manage staff and provider schedules, including Meditech. Oversee operations of the Specialty Clinic and Same Day/After Hours Clinic. Supervise front and back-office staff, including recruitment, training, coaching, and disciplinary actions. Assist the Clinic Director with process improvements and policy updates. Collaborate with clinic leadership on quality projects. Provide back-office support during staffing shortages. Manage expirations, refrigeration temperatures, and hand hygiene logs. Perform quality control on CLIA-waived testing kits. Handle staff and patient concerns and questions promptly and professionally.

Collected, labeled, and prepared blood and bodily fluid samples for transport and testing. Conducted point-of-care testing, including urinalysis, pregnancy tests, hemoglobin A1C, strep, and influenza tests. Maintained A1C and urinalysis analyzers by performing quality controls, logging data, and ensuring regular cleaning. Conducted quality controls on CLIA-waived testing kits. Managed inventory to ensure smooth daily operations. Maintained current certification for DOT and non-DOT drug testing.