Brooke Mussman
Clermont,FL
Summary
Licensed Life/Health Insurance Agent, Certified Counselor, Naturopathic Doctor (can provide NPI), Registered Dietician. Background in Training, Human Resources, Banking, Loss Prevention, Credit Union Internal Auditing, Sales, Nursing, and very diverse background with willingness to learn even more!
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Benefits Consultant
E Telequote/Go Health
06.2024 - 04.2025
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Studied job descriptions and qualifications to determine applicant requirements.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Operated and maintained applicant tracking and candidate management systems.
- Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
- Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
- Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
- Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
- Maintained compliance with federal and state employment laws during entire recruitment process.
- Monitored recruitment metrics to identify areas for improvement and implemented changes accordingly.
- Implemented sourcing strategies to discover top talent in competitive markets.
- Improved employee retention rates through thorough candidate screening and interview techniques.
- Conducted comprehensive reference checks to ensure the credibility of potential hires before extending offers.
- Leveraged LinkedIn recruiter tool to broaden network connections and identify passive candidates.
- Streamlined interview process for efficiency, reducing time-to-hire significantly.
- Provided detailed feedback to unsuccessful candidates, contributing to positive company image.
- Improved team collaboration by introducing regular strategy meetings, aligning efforts towards common goals.
- Designed and led workshops on interview skills and resume writing for candidates, enhancing their success rate.
- Fostered positive candidate experience, leading to increased referral rates.
- Initiated mentorship program for new employees, aiding in their professional development and integration into company.
- Negotiated employment terms with candidates to mutual satisfaction, streamlining onboarding process.
- Increased candidate satisfaction with personalized communication throughout recruitment cycle.
- Analyzed recruitment metrics to identify trends and areas for improvement, adjusting strategies accordingly.
- Conducted thorough background checks and reference verifications, ensuring reliability and integrity of new hires.
- Conducted market research to ensure competitive salary offers, attracting high-caliber candidates.
- Tailored recruitment strategies to meet specific needs of various departments, enhancing fit and satisfaction.
- Coordinated with universities and professional associations to source top talent for internships and entry-level positions.
- Organized and attended job fairs and networking events, increasing visibility and candidate pipeline.
- Leveraged social media platforms for employer branding, attracting wider pool of applicants.
- Implemented candidate tracking system, improving organization and follow-up with potential hires.
- Enhanced hiring quality by developing and implementing comprehensive recruitment strategies.
- Built strong relationships with hiring managers to understand departmental needs and identify ideal candidates.
- Developed diversity hiring initiatives, resulting in more inclusive workplace culture.
- Engaged in continuous professional development to stay current with recruitment best practices and emerging trends.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Collaborated with managers to identify and address employee relations issues.
- Advocated for staff members, helping to identify and resolve conflicts.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Developed and implemented onboarding and orientation programs for new employees.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Completed human resource operational requirements by scheduling and assigning employees.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Worked alongside global business leader to deploy new training strategies.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Created and delivered HR training sessions to staff, managers and executives.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Administered employee benefits programs and assisted with open enrollment.
- Developed and monitored employee recognition programs.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Full-Cycle Recruiter
ADP
01.2021 - 05.2024
- Designing and implementing overall recruiting strategy, and developing and updating job descriptions and job specifications
- Performing job and task analysis to document job requirements and objectives
- Preparing recruitment materials and post jobs to appropriate job board/newspapers/colleges, etc
- Sourcing and recruiting candidates by using databases, social media, etc
- Screening resumes and job applications and conducting interviews using various reliable recruiting and selection tools/methods to filter candidates within the schedule
- Assessing applicants' relevant knowledge, skills, soft skills, experience, and aptitudes
- Onboarding new employees to become fully integrated and monitoring and applying HR recruiting best practices
- Providing analytical and well-documented recruiting reports to the rest of the team
- Act as a point of contact and building influential candidate relationships during the selection process, and promoting company's reputation as 'best place to work'
- Full Cycle Recruitment
- Auditing
- Account Reconcilation
- Instructional Design
- GAAP
- Sales Management
- HR Sourcing
- Internal Auditing
- Pricing
- Office Management
- Branding
- MS Office
- Life Insurance
Trainer
MAXIMUS FEDERAL
01.2021 - 12.2021
- Assessed student needs to develop effective training plans and tracked attendance and progress against goals for each participant
- Educated clients on at-home methods to reach and maintain goals, crafting plans for long-term success
- Monitored participant workflow and behaviors throughout the training process
- Recognized and tapped talented staff to fill key positions, maximize productivity, and develop individualized plans to help customers reach goals within predetermined timelines
- Recorded and edited videos for use in later courses or by remote learners and identified and solved internal problems related to employee turnover by revamping training approaches
- Handled over 151 daily clients, switching between classes flawlessly, and maintaining a positive attitude
- Eliminated process gaps by implementing new methods of standardized training
- Recruited and trained 151 new members of a guest service team and performed continuous evaluations of content and plans to enhance delivery and improve effectiveness
- Employed job analysis in accordance with principles of instructional design to create effective training programs
Recruiter
SUNSHINE ENTERPRISE
01.2020 - 12.2021
- Collaborated with hiring managers and department heads to understand staffing needs and participated in strategic workforce planning to align recruitment efforts with organizational goals
- Conducted job analysis to understand the skills, qualifications, and responsibilities required for each position and developed and updated detailed job descriptions for open positions
- Utilized various sourcing methods, such as job boards, social media, networking, and referrals, to identify potential candidates
- Built and maintained a network of potential candidates for future opportunities and administered assessments or tests to evaluate candidates' technical or behavioral competencies
- Collaborated with hiring teams to make informed decisions on candidate selection
RN Student Nurse
CARETHROUGH LLC
01.2018 - 12.2021
- Managed surgical recovery patients in various specialties: vascular, ENT, GI, urological, neurological, and coronary bypass cases
- Provided nursing care in Med-Surg and ICU, administering intravenous infusions, medications (PO, IM, IVP, SubQ), and monitoring for adverse reactions
- Experienced in plastics, general, podiatry, ortho, GYN, GI, and pain services
- Conducted total patient care, including IV insertion, charting with the SRHS computer system, and coordination of patient care during surgeries
- Specialized in tracheostomy care for ventilator patients to promote skin integrity and prevent infection
- Offered patient education, addressed surgery-related inquiries, and contributed to refining unit policies, especially in infection control
- Completed clinical rotations in community care, medical-surgical, labor and delivery/postpartum, psychiatry, medicine/oncology, and telemetry units
- Monitored telemetry patients, ensuring safety, providing bedside care, and participating in emergency medical procedures such as CPR
- Assisted in patient transport and contributed to unit policies and procedures, emphasizing infection control to prevent catheter-associated urinary tract infections
Medical Assistant
DR. MAYS
01.2017 - 12.2018
- Assisted with routine checks and diagnostic testing, collecting and processing specimens, directing patients to exam rooms, and preparing for physician examinations
- Promoted office efficiency by coordinating charts, completing insurance forms, and assisting patients with various needs
- Prepared patients for X-rays, electrocardiograms, suture removal, and dressing changes
- Supported diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatus
- Compiled documents for surgical billing packages, performed clerical duties (word processing, data entry, answering phones, filing), and managed reagents and supplies
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment
- Obtained pre and post-treatment vital signs and weight, documented patient medical information, and verified lab couriers' pickup of collected specimens
- Arranged surgeries with the surgical center, confirmed times with patients, and prepared admission and consent forms
- Obtained prescribed laboratory testing, collected insurance information, and facilitated billing and insurance filing
- Tested and recorded blood glucose levels, provided patient education on medications, procedures, and care plans
- Obtained client medical history, prepared initial patient charts for admission, and documented vital signs and health history in clinic and hospital environments
- Called and faxed pharmacies for prescription submissions and refills, completed clinical procedures, and gathered patient data for physician interpretation
- Scheduled appointments, registered patients, and distributed prescribed sample pharmaceuticals
- Maintained medical supplies in stock by monitoring levels and submitting replenishment orders before depletion
Internal Auditor
INSIGHT CREDIT UNION
01.2015 - 12.2017
- Produced and reviewed audit reports for the inspector general, advising on recommendations and internal controls
- Conducted internal audits of financial and departmental operations, recommended methods to enhance internal controls, and coordinated with external auditors
- Led strategic planning, execution, and finalization of audits, training new employees and explaining risk and compliance concepts to managers
- Developed auditing programs to address risks, evaluated company policies, and tested compliance
- Investigated discrepancies, guided departments in developing remediation plans, and handled major risks in collaboration with management
- Planned annual audits, evaluated existing internal controls, and ensured conformity with International Financial Reporting Standards (IFRS) and corporate regulations
- Assumed supervisory duties in the manager's absence
Loss Prevention Specialist
INSIGHT CREDIT UNION
01.2013 - 12.2014
- Increased company understanding of loss control strategies through on-site client training seminars and new program implementation
- Prepared reports for clients and underwriters on property loss features, providing recommendations for improvement
- Introduced and implemented viable loss control strategies, conducting surveys for underwriting information and evaluation
- Provided loss control reporting for prospects and clients, developing and launching on-site client training seminars
- Collaborated with clients and risk management specialists to offer solutions that met client needs, establishing a solid client base
- Enhanced training processes for clients and internal departments, developing and presenting training programs
- Conducted thorough cash audits and deposit investigations, monitored paperwork procedures to prevent error-related losses
- Supervised surveillance, detection, and criminal processing related to theft and collaborated with law enforcement in investigating and solving theft and fraud cases
Branch Supervisor
INSIGHT CREDIT UNION
01.2011 - 12.2013
- Supervised branch activities to meet loan and deposit volume goals, ensuring responsive customer service and adherence to bank policies
- Trained employees through coaching sessions, evaluated comprehension, and handled vault balancing, cash reports, variances, and overdrafts
- Oversaw communication between the office and clients, executed branch marketing, advertising, and bank promotions
- Identified performance shortcomings, developed process solutions, and implemented action plans
- Administered security emergency response plan reviews, monitored compliance with regulatory and fire prevention requirements
- Increased new bank relationships locally through quarterly promotions
- Recruited, interviewed, hired, and trained employees, implementing a mentoring program for positive feedback and engagement
- Resolved escalated customer issues, managed a team of employees, and oversaw hiring, training, and professional growth
- Drove operational improvements, exceeding goals through effective task prioritization and a strong work ethic
Education
Associate of Science - Nursing
Master of Science -
Quantum University
01.2021
Doctorate - Integrative Medicine
Quantum University
Honomu, HI03.2023
Skills
- Full Cycle Recruitment
- Auditing
- Account Reconciliation
- Instructional Design
- GAAP
- Sales Management
- HR Sourcing
- Internal Auditing
- Pricing
- Office Management
- Branding
- MS Office
- Life Insurance
- Patient counseling
- Diagnosis and treatment
- Patient education
- Patient safety
- Teaching and mentoring
- Interdisciplinary team coordination
- Ethical practice
- Research and analysis
- EMR
- Attention to detail
- Multitasking
- Teamwork and collaboration
- Organizational skills
- Excellent communication
- Documentation and reporting
- Active listening
- Relationship building
- Decision-making
- Task prioritization
- Written communication
- Regulatory compliance
- Coaching and mentoring
- Time management
- HIPAA compliance
- Analytical thinking
- Financial Services Knowledge
- Financial services industry knowledge
- Financial services regulations
- Financial services
- Financial reporting acumen
- Strategic financial decisions
- Financial investigation
- Proficient financial analysis
- Financial collections
- Financial forecasts
- Financial records maintenance
- Financial crisis management
- Banking financial software
- Financial reporting
- Client services
- Telemedicine interpretation services
- Financial and cash flow analyses
- Auditing and inspection
- Auditing and compliance monitoring
- Process auditing expertise
- Loan auditing
- Financial auditing
- Operations auditing
- Auditing and compliance
- Auditing and assurance
- Quality auditing techniques
- Teller auditing
- Auditing documents
- Records auditing
- Company auditing
- Business auditing
- Fraud auditing
- Auditing and reconciliation
- Accounting and reporting research
- Payroll accounting
- Accounting process understanding
- Managerial accounting
- Business accounting
- Accounting research
- Basic accounting
- Maintaining accounting ledger
- Accounting and finance understanding
- Finance and accounting
- Nursing ethics
- Holistic nursing
- Nursing strategy improvement
- Nursing fundamentals
- Nursing recruitment
- Nursing process optimization
- Direct nursing care
- Nursing care plans
- Nursing process
- Nursing team leadership
- Nursing background
- Nursing workflow
- Evidence-based nursing
- Professionalism in nursing
- Nursing work delegation
- Medical/surgical nursing
- Human resources knowledge
- Human resources audits
- Human resources procedures
- Human resources records
- Human resources development
- Human resources support
- Recruitment / human resources
- Human resources operations
- Human resources processes
- Human resources standards
- Understanding of human resources
- Human resources experience
- Human resources compliance
- Human resources optimization
- Healthcare human resources
- Human resources department processes
- Management advising
- Assignment management
- Shift management
- Team management
- Behavioral management
- Management
- Investigations management
- Performance enhancement training
- Demonstrator training
- Training management
- Provider training
- Training clients
- Salesforce training
- Upsell training
- Patient training
- Consumer training
- Fraud training
- Training oversight
- Teaching/Training
- Employment training
- Diversity training
- Behavioral training
Certification
- Life Insurance License
- Certified Diversity Recruiter via AIRS
- Sales Agent License
- CPR Certification
- CDR
- Certified Internet Recruiter via AIRS
- CIR
- Advanced Internet Recruiter via AIRS
- ACIR
- Certified Social Media Recruiter via AIRS
- CSMR
- Professional Recruiting Certification via AIRS
- PRC
- AED Certification
- BLS Certification
- Producer Number: 20989446
- Counselor and Naturopathic Doctor
- NPI: 1780268003
Assessments
- 2020, Supervisory skills: Motivating & assessing employees, Highly Proficient
- 2021, Work Style: Professionalism, Proficient
- 2020, Work Motivation, Proficient
- 2020, Sales Skills, Highly Proficient
- 2020, Customer Service, Proficient
- 2020, Office Manager, Proficient
- 2021, Customer Focus & Orientation, Proficient
- 2021, Attention to Detail, Proficient
- 2020, Home Health Aide Skills, Proficient
- 2021, Inside Sales, Proficient
- 2021, Call Center Customer Service, Proficient
Timeline
Senior Benefits Consultant
E Telequote/Go Health
06.2024 - 04.2025
Full-Cycle Recruiter
ADP
01.2021 - 05.2024
Trainer
MAXIMUS FEDERAL
01.2021 - 12.2021
Recruiter
SUNSHINE ENTERPRISE
01.2020 - 12.2021
RN Student Nurse
CARETHROUGH LLC
01.2018 - 12.2021
Medical Assistant
DR. MAYS
01.2017 - 12.2018
Internal Auditor
INSIGHT CREDIT UNION
01.2015 - 12.2017
Loss Prevention Specialist
INSIGHT CREDIT UNION
01.2013 - 12.2014
Branch Supervisor
INSIGHT CREDIT UNION
01.2011 - 12.2013
Associate of Science - Nursing
Master of Science -
Quantum University
Doctorate - Integrative Medicine
Quantum University
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