Brooke Miller
Lebanon,NH
Summary
I am a highly motivated woman with over 17 years experience in a fast-paced, team-based environment. I enjoy assisting and following up on any and all issues, managing the outcome and building long-term relationships with or between employees. I am highly skilled in training staff and establishing rapport. I have exceptional communication and computer abilities. I am a friendly and enthusiastic person who consistently meets employees expectations. I am a forward-thinker and a direct leader developing solutions, creating efficiencies and handling objections. I take pride in being the Top dependable person with a consistent track record of 24 hour support. I hope to find an employment opportunity that will challenge me to new levels. To find a company that has business growth opportunities and personal advancement. I would like to find an employment opportunity that has a sense of community and support among its associates.
Overview
23
23
years of professional experience
Work History
HR ,Training Director, Safety and Compliance Ast.
Bellavance Trucking and Logistics
06.2016 - Current
- Interview, on-board, developed and oversee daily activities clerical and administrative office personnel.
- Manage employee paperwork, profiles and records.
- Supervise employees in daily tasks and performance.
- Evaluate and identify ineffective workflow processes to devise and implement solutions that achieve greater productivity and personnel performance.
- Policy/program development
- Salary structure/compensation analysis
- Manage training and daily performance of staff.
Sales Coordinator
Sales and Marketing, Comfort Colors
07.2005 - 07.2015
- Coordinated between billing department and customers to resolve problems.
- Processed cash and credit payments rapidly and accurately.
- Documented all customer inquiries and comments thoroughly and quickly.
- Responded to all customer inquiries thoroughly and professionally.
- Referred unresolved customer grievances to designated departments for further investigation.
- Entered data promptly and efficiently with a 99% accuracy rate.
- Placed special merchandise orders for customers.
- Answered customer questions about product availability and shipment times.
- Worked night and weekend shifts during holiday season, securing orders Accurately logged all daily shipping and receiving orders.
CrossMark Marketing Sales and Retail
02.2002 - 07.2015
- Conducted weekly sales meetings with team members to establish merchandising, sales and profit objectives.
- Met existing customers to review current services and expand sales opportunities.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Built relationships with customers and the community to promote long term business growth.
- Answered questions regarding the store and its merchandise.
- Demonstrated use and care of merchandise.
- Stocked shelves and supplies and organized displays.
- Organized racks and shelves to maintain the visual appeal of the store.
- Trained and served as a peer coach for new sales associates.
Education
Chelsea, VT
1998
Skills
- Dependable dedicated Independent worker
- Strong communication skills
- Superior organizational skills
- Strong conflict resolution skills, negotiation, and effective problem solver
- Managing Compliance / FMCSA/DOT
- Certified Professional Drug & Alcohol Collector/Investigator
- Knowledge of industrial control software/Omnitracs
Timeline
HR ,Training Director, Safety and Compliance Ast.
Bellavance Trucking and Logistics
06.2016 - Current
Sales Coordinator
Sales and Marketing, Comfort Colors
07.2005 - 07.2015
CrossMark Marketing Sales and Retail
02.2002 - 07.2015
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