Brooke Milton
Kingwood,TX
Summary
With 7 years of experience in operational excellence, customer service, and data management, I am an enthusiastic and detail-oriented administrative assistant. Throughout my career, I have optimized workflows, increased team productivity, and ensured accurate and timely data entry. My multitasking abilities, streamlined processes, and commitment to providing top-notch support have consistently contributed to organizational success. Now, I am seeking a role where I can leverage my skills to drive further success within an organization.
Overview
8
8
years of professional experience
Work History
Business Development/Customer Service
Envirodyne Laboratories
10.2023 - Current
- Ensured consistent submission of accurate laboratory data within scheduled timelines.
- Processed and filed Discharge Monitoring Reports (DMRs) to meet monthly state compliance deadlines.
- Addressed customer questions quickly, delivering support and solving problems effectively.
- Coordinated sample collection processes with Operators and Field technicians.
- Coordinated with team members to ensure accurate verification and submission of lab data.
Operations Coordinator
Inframark
04.2019 - 09.2023
- Coordinated service requests and work orders to field teams for investigation.
- Directed organization and monitoring of maintenance information for municipal projects.
- - Provide information by answering questions and requests from internal and external stakeholders, maintaining a quick turnaround for effective communication
- Processed and requested purchase orders through Netsuite, enhancing procurement efficiency.
Office Assistant
Just Cabinets
08.2017 - 04.2019
- - Dispatched over10 contractors daily to job sites, executing on-time arrival and job completion, resulting in operational efficiency
- - Organized and maintained documentation between clients and third parties
- - Captured and analyzed logistics data in Microsoft Excel, providing key insights that helped optimize scheduling
Receptionist
Suncoast Post-Tension
12.2016 - 05.2017
- - Coordinated client referrals to appropriate departments via the call center, maintained seamless communication and improving customer satisfaction by100%
- - Monitored and updated performance metrics for13 contractors daily
- - Compiled and presented quarterly performance reports for team meetings, offering actionable insights that led to an85% improvement in team performance and productivity
Education
Diploma - undefined
Porter High School
05.2012
Skills
- Microsoft Excel, Microsoft Word, PowerPoint, Infor Public Sector v111, Infor Public Sector v112,92WPM, Netsuite, Concur, Element
Accomplishments
- Implemented a work order barcode system that streamlined data entry processes within our log-in department, resulting in a reduction of five hours of manual data entry each week. This improvement has significantly enhanced operational efficiency, allowing the team to allocate more time to high-priority tasks and further support the organization's objectives.
Timeline
Business Development/Customer Service
Envirodyne Laboratories
10.2023 - Current
Operations Coordinator
Inframark
04.2019 - 09.2023
Office Assistant
Just Cabinets
08.2017 - 04.2019
Receptionist
Suncoast Post-Tension
12.2016 - 05.2017
Diploma - undefined
Porter High School
Similar Profiles
Jeanine BryantJeanine Bryant
Microbiology Laboratory Manager at Envirodyne Laboratories Inc.Microbiology Laboratory Manager at Envirodyne Laboratories Inc.
Jason YinJason Yin
Senior Laboratory Technician at Biotest Laboratories（Symbio Laboratories Owned）Senior Laboratory Technician at Biotest Laboratories（Symbio Laboratories Owned）
Corry GriffinCorry Griffin
Medical Transcriptionist at ARUP LaboratoriesMedical Transcriptionist at ARUP Laboratories
Connie FalconConnie Falcon
Special Education Interventionist at BBE at Humble ISDSpecial Education Interventionist at BBE at Humble ISD
Savannah WelchSavannah Welch
General Manager at Fire Craft BBQGeneral Manager at Fire Craft BBQ