Brooke Mitu
Los Angeles,CA
Summary
Results-driven professional with 6+ years of experience in account management and customer success/relationship growth. Proven track record in delivering multimillion-dollar revenue through strategic client acquisition and retention. Adept at identifying customer needs, solving problems, and driving long-term business growth. Seeking a role in Customer Success or Account Strategy to leverage relationship-building skills and drive customer satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Senior Account Executive
Prosum
07.2025 - Current
- Analyze market trends to create client target list
- Conduct on average 15 client visits per week to acquire new business as well as maintain relationships
- Renew and revive prior clients of Prosum signing new MSAs within first 2 months
- Use AI tools to optimize cold out reach and increase response rate to above 50%
- Utilize Salesforce to strategize best outreach times and practices
- Intake and fill project needs for client book
Senior Account Manager
Insight Global
07.2019 - 07.2025
- Managed a high-performing book of business spanning technology, healthcare, energy, and retail sectors
- Generated $1.5M+ in revenue, earning the prestigious Million Dollar Club Award
- Consistently achieved and exceeded sales quotas through a combination of new client acquisition and organic account growth
- Built and maintained strong client relationships by understanding their hiring and project-based needs
- Collaborated cross-functionally with recruiters, project managers, and leadership to ensure client success
Account Associate
VS Brooks Agency
06.2018 - 08.2018
- Prepared decks for advertising campaigns to go to digital production
- Collaborated with account directors and clients to create campaign outlines pre-launch
- Used Tableau to create visual data reports to present prior and real time campaign results to clients and suggest best practices for optimization
Social Media Manager - IU Sports
Indiana University
08.2017 - 05.2018
- Curated all social media content for the school year for the IU Sports Media pages
- Posted all Tweets, Instagram Posts, and Blogs to the IU Sports Media accounts
- Collaborated with the sports media audio and visual teams to create engaging highlight and promo videos for games, sporting events, and athletes
- Posted real-time game highlights and updates to social accounts, play by plays, stats, etc.
- Hosted IU Alum for speaker and networking events – in charge of promotion of event, and planning and collaboration with guest
Education
Bachelor’s Degree - Sport Media Communication and Sport Marketing & Management
Indiana University
Bloomington, IN05.2019
Skills
- Client retention
- Account growth
- Social media strategy
- Renewals
- Marketing strategy implementation
- Sales methodologies
- Customer onboarding
- Contract and rate negotiation
- Client engagement
- Communication
- Salesforce/CRM tools
- Tableau
- Google Analytics
- Microsoft Suite
- Bullhorn
- Canva
- Figma
- High emotional intelligence
Timeline
Senior Account Executive
Prosum
07.2025 - Current
Senior Account Manager
Insight Global
07.2019 - 07.2025
Account Associate
VS Brooks Agency
06.2018 - 08.2018
Social Media Manager - IU Sports
Indiana University
08.2017 - 05.2018
Bachelor’s Degree - Sport Media Communication and Sport Marketing & Management
Indiana University