BROOKE M. MORGAN
Saint Louisville,OH
Summary
Dynamic and client-focused professional with a proven track record at Newark Veterinarian Hospital, adept in patient chart documentation and delivering exceptional customer service. Skilled in leveraging account management and scheduling abilities to enhance operational efficiency. Demonstrated success in improving customer satisfaction and streamlining processes, contributing to a positive and efficient workplace environment.
Overview
7
7
years of professional experience
Work History
Veterinarian CSR
Newark Veterinarian Hospital
Newark, OH
06.2023 - 11.2024
- Maintained accurate and detailed medical records for all patient visits.
- Responded to client inquiries and provided consultations via phone or in-person.
- Communicated effectively with staff members to ensure that all patients received the best possible care.
Waitress Supervisor
Red Oak Pub
Newark, OH
05.2021 - 06.2023
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored cash register operations during shifts for accuracy of transactions.
- Monitored employee performance, identified areas of improvement, and provided feedback.
Covid Screener
Licking Memorial Hospital
Newark, OH
06.2020 - 05.2021
- Upheld strong customer service standards while completing screenings.
- Communicated with other screening staff to promptly call attention to potential or active safety problems.
Host/Expo/Busser/Food Runner
Red Oak Pub
Newark, OH
05.2018 - 06.2020
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Stocked server areas with supplies before, during and after shifts.
- Contributed to team efforts by accomplishing related tasks as needed.
Education
High School Diploma -
Newark High School
Newark, OH05.2020
Skills
- Patient Chart Documentation
- Point-of-sale system
- Scheduling
- Account updating
- Customer relations
- Account management
Timeline
Veterinarian CSR
Newark Veterinarian Hospital
06.2023 - 11.2024
Waitress Supervisor
Red Oak Pub
05.2021 - 06.2023
Covid Screener
Licking Memorial Hospital
06.2020 - 05.2021
Host/Expo/Busser/Food Runner
Red Oak Pub
05.2018 - 06.2020
High School Diploma -
Newark High School
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