Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Monday

Elk Grove Village,IL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Data entry/Customer Service

Ultra Specialties
06.2022 - 05.2023
  • Maintained clean and organized work environment to maintain customer safety.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Answered customer questions about product availability and shipment times.
  • Managed 20+ incoming calls each day with utmost professionalism and knowledgeable service.
  • Communicated with suppliers to maintain updated information regarding status of current orders.

Pet Care/Cashier/ Customer Service

PetSmart
11.2021 - 04.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Cashier/Customer Service • Berkots

Berkots Super Food
07.2019 - 10.2021
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Utilized various software applications to process customer orders.

Education

Associate of Arts -

Joliet Junior College
Joliet, IL
05.2019

Skills

  • COMMUNICATION
  • Communication
  • Team Player
  • Empathy
  • Customer Service
  • Organization
  • Computer Literacy
  • I have an extensive background in communication and customer service I have over 8 years of experiences from various jobs I have received several awards for my customer service skills including associate of the quarter at PetSmart I was one of the top trainees for our customer service and pet care department
  • Report Preparation
  • Microsoft Windows
  • Currency Counting
  • Small Business Services

Timeline

Data entry/Customer Service

Ultra Specialties
06.2022 - 05.2023

Pet Care/Cashier/ Customer Service

PetSmart
11.2021 - 04.2022

Cashier/Customer Service • Berkots

Berkots Super Food
07.2019 - 10.2021

Associate of Arts -

Joliet Junior College

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Brooke Monday