Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Mooney

Royston,GA

Summary

Dynamic professional with extensive experience as a Reception Assistant at Good Wheels Auto Sales, excelling in scheduling appointments and enhancing customer relations. Proven ability to streamline office operations and maintain organized filing systems, ensuring efficiency. Recognized for professionalism and a strong commitment to client satisfaction, contributing to a welcoming environment.

Experienced with front desk management and customer service. Utilizes effective communication and organizational skills to enhance visitor experiences and streamline office operations. Knowledge of managing schedules, handling inquiries, and maintaining professional reception area.

Overview

7
7
years of professional experience

Work History

Reception Assistant

Good Wheels Auto Sales
02.2023 - Current
  • Greeted and directed visitors, ensuring a welcoming environment.
  • Managed multi-line phone system, efficiently routing calls to appropriate staff.
  • Scheduled appointments and maintained calendars for office personnel.
  • Assisted with administrative tasks, enhancing overall office efficiency.
  • Organized and maintained filing systems, improving document retrieval processes.
  • Processed incoming and outgoing mail, ensuring timely delivery of communications.
  • Maintained inventory of office supplies, facilitating uninterrupted daily operations.
  • Responded effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
  • Collaborated closely with other administrative staff in order to provide comprehensive support for overall office functioning.
  • Handled confidential information with discretion, protecting sensitive data related to both employees and customers.

Sales Manager

Hydref K-9
10.2021 - 01.2023
  • Led team to meet and exceed sales targets through strategic planning and execution.
  • Developed training programs for new sales staff, enhancing product knowledge and customer engagement.
  • Analyzed market trends to identify new opportunities and adjust sales strategies accordingly.
  • Fostered strong relationships with key clients, ensuring high levels of satisfaction and repeat business.
  • Streamlined reporting processes, improving accuracy of sales forecasts and performance metrics.
  • Collaborated with marketing team to create promotional campaigns that boosted product visibility.
  • Managed budgets effectively, optimizing resource allocation for maximum return on investment.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Receptionist

The Dawg House Boarding and Grooming
05.2020 - 09.2021
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Handled multi-line phone system, directing calls and addressing inquiries promptly.
  • Coordinated scheduling for appointments, optimizing daily office workflow and resource allocation.
  • Maintained accurate records of visitor logs and appointment schedules to enhance operational efficiency.
  • Responded to inquiries, providing accurate information to enhance customer satisfaction and experience.
  • Maintained organized reception area, contributing to a professional and welcoming environment.
  • Assisted in training new receptionists, fostering team collaboration and knowledge sharing.
  • Implemented efficient filing systems for client records, improving accessibility and data retrieval times.
  • Led initiatives to streamline communication between departments, improving overall service delivery quality.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Receptionist Intern

Graceland Bulidings of Carnesville
06.2018 - 03.2019
  • Managed front desk operations, ensuring efficient guest check-in and appointment scheduling.
  • Assisted in maintaining office organization through effective inventory management and supply ordering.
  • Facilitated communication between departments by relaying messages and information promptly.
  • Implemented filing systems that improved document retrieval times for staff and clients.
  • Contributed to process improvement initiatives that streamlined daily operational workflows.

Education

High School Diploma -

All-In-One-Homeschooling
Martin, GA

High School Diploma - Clinical Pet Nutrition

Academy of Natural Sciences
04-2027

Skills

  • Scheduling appointments
  • Filing systems
  • Document preparation
  • Reception area maintenance
  • Mail handling
  • Travel arrangements
  • Visitor assistance
  • Organization skills
  • Telephone skills
  • Time management
  • Front desk operations
  • Customer and client relations
  • Phone etiquette
  • Data entry
  • Greeting and seating clients
  • File management
  • Professional demeanor
  • Bookkeeping
  • Tech-Savvy
  • Supply management
  • Spreadsheet tracking
  • Payment transactions
  • Professionalism and ethics

Timeline

Reception Assistant

Good Wheels Auto Sales
02.2023 - Current

Sales Manager

Hydref K-9
10.2021 - 01.2023

Receptionist

The Dawg House Boarding and Grooming
05.2020 - 09.2021

Receptionist Intern

Graceland Bulidings of Carnesville
06.2018 - 03.2019

High School Diploma -

All-In-One-Homeschooling

High School Diploma - Clinical Pet Nutrition

Academy of Natural Sciences

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