Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooke Moore

Cypress

Summary

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

JWL VOXCO AGENT

JWL Marketing INC
03.2024 - Current
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Developed new business and managed new and existing clients.
  • Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
  • Informed clients of policies and procedures.
  • Adopted customer feedback in process and system improvement initiatives.
  • Conducted comprehensive market research to identify emerging trends and inform decision-making processes within the agency.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Obtained client information by answering telephone calls.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Promoted current political marketing campaigns and promotions.
  • Presented feedback to management on customer service trends and improvement areas.
  • Drove revenue growth by consistently meeting or exceeding sales targets through strategic planning and execution.
  • Verified and improved quality standards by analyzing customer service metrics.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Expanded customer base through effective networking, cold calling, and relationship-building strategies.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Passionate about learning and committed to continual improvement.
  • Learned and adapted quickly to new technology and software applications.
  • Excellent communication skills, both verbal and written.
  • Developed and maintained courteous and effective working relationships.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Applied effective time management techniques to meet tight deadlines.

MDM VOXCO AGENT

MIYAGI DO MARKETING LLC
02.2024 - Current
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Obtained client information by answering telephone calls.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Applied effective time management techniques to meet tight deadlines.
  • Gained strong leadership skills by managing projects from start to finish.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Provided professional services and support in a dynamic work environment.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Developed strong communication and organizational skills through working on group projects.
  • Strengthened communication skills through regular interactions with others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.

Retail Customer Sales Associate

Smoke Wood Smoke Shop
09.2023 - 01.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Streamlined customer returns process by efficiently evaluating items according to company policy guidelines.
  • Supported loss prevention initiatives by adhering to company policies and monitoring suspicious activity within the store premises.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Offered valuable product suggestions based on customer needs and preferences, increasing overall satisfaction levels.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Increased revenue by cross-selling and upselling products and services.
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Provided personalized shopping assistance, establishing rapport with customers and enhancing their retail experience.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Contributed to store revenue growth through consistent cross-selling and add-on sales techniques.
  • Assisted in inventory management, ensuring the availability of products for customers to purchase.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Informed customers about special promotions and provided detailed information for various products.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Resolved customer complaints professionally, fostering trust and loyalty among clientele.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Collaborated with team members to achieve sales targets and improve overall store performance.
  • Coordinated with other departments for special promotions or events that stimulated greater foot traffic into the retail establishment.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Participated in visual merchandising efforts to create attractive displays and stimulate buyer interest.
  • Improved sales performance by actively promoting products and engaging customers in informative conversations.
  • Maintained a clean and inviting store environment for enhanced customer experience.
  • Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
  • Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
  • Actively participated in weekly staff meetings aimed at discussing sales performance, providing valuable input to improve team efficiency and achieve desired outcomes.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Managed efficient cash register operations.
  • Built lasting relationships with repeat customers through attentive service, creating a loyal client base that contributed significantly to store revenues.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Solved problems with products and services by providing customers with technical support.
  • Wrapped, boxed and weighed bakery department products.
  • Assisted in training new employees on store procedures, product information, and sales techniques to maximize team effectiveness.
  • Prioritized helping customers over completing other routine tasks in store.
  • Increased customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Developed strong product knowledge, enabling effective recommendations and upselling opportunities.
  • Adhered strictly to company standards on safety protocols applicable during COVID-19 pandemic period while interacting with customers.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong communication and organizational skills through working on group projects.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Strengthened communication skills through regular interactions with others.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Delivered services to customer locations within specific timeframes.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Provided professional services and support in a dynamic work environment.
  • Passionate about learning and committed to continual improvement.
  • Gained strong leadership skills by managing projects from start to finish.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Excellent communication skills, both verbal and written.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Learned and adapted quickly to new technology and software applications.
  • Worked effectively in fast-paced environments.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Service Rider

249 GOODYEAR
04.2020 - 01.2023
  • Completed invoices for bills of lading, sales receipts and supplies.
  • Assisted with training new riders by sharing expertise on best practices and safe riding techniques, fostering a supportive team environment.
  • Provided excellent customer service both in-person and over the phone, fostering a positive reputation with clients for the company.
  • Exhibited exceptional time management skills when juggling multiple deliveries during peak hours, effectively prioritizing tasks to meet deadlines.
  • Handled cash transactions accurately, ensuring proper payment for services rendered while maintaining financial accountability.
  • Contributed positively to the team dynamic by offering assistance to fellow riders whenever necessary or requested.
  • Organized and detail-oriented with a strong work ethic.
  • Provided professional services and support in a dynamic work environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Proven ability to learn quickly and adapt to new situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Gained strong leadership skills by managing projects from start to finish.
  • Strengthened communication skills through regular interactions with others.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Skilled at working independently and collaboratively in a team environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Proven ability to develop and implement creative solutions to complex problems.

Education

Houston Community College
Houston, TX

GED -

Whyndam GED
Austin, TX
08.2018

Skills

  • MLS Data Entry and Maintenance

  • Database Maintenance

  • Sales negotiation

  • Internet savvy

  • Flexible Schedule

  • Client Interviews

  • Positive Attitude

  • Relationship Building

  • Client Relationship Management

  • Microsoft Office

  • Technical Support

  • Customer service and care

  • Critical Thinking

  • Market monitoring

  • Goal-oriented mindset

  • Organizational Skills

  • Schedule Management

  • Career Growth Strategy Development

  • Polite communication skills

  • Problem-Solving

  • Market Tracking and Research

  • Analytical and Logical Thinking

  • Negotiation Management

  • Problem-solving skills

  • Marketing Strategy Development

  • Service support

  • Negotiation

  • Event Promotion

  • Lead prospecting

  • Customer service abilities

  • Professional Networking

  • Recordkeeping proficiency

  • Appearance Scheduling

  • Information documentation

  • Clear Communication

  • Proposal Development

  • Documenting information

  • Meeting Coordination

  • Basic Math

  • Articulate and Persuasive

  • Ensuring customer satisfaction

  • Attention to Detail

  • Closing support

  • Call Management

Timeline

JWL VOXCO AGENT

JWL Marketing INC
03.2024 - Current

MDM VOXCO AGENT

MIYAGI DO MARKETING LLC
02.2024 - Current

Retail Customer Sales Associate

Smoke Wood Smoke Shop
09.2023 - 01.2024

Service Rider

249 GOODYEAR
04.2020 - 01.2023

Houston Community College

GED -

Whyndam GED

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Brooke Moore