Brooke Mortensen

5024 Pioneer Scout St ,NV

Summary

Professional leader with proven ability to drive team collaboration and achieve outstanding results. Expertise in managing floor operations, optimizing workflows, and ensuring top-notch customer satisfaction. Strong adaptability to changing needs and reliable presence in high-pressure environments. Known for excellent communication, organizational skills, and strategic thinking.

Strategic Floor Lead with substantial background managing and mentoring teams in fast-paced veterinary surgery environment. Identifies customer needs and optimizes operations with focus on practical strategies. Collaborative and committed to driving revenue growth.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

years of professional experience

Certification

Work History

Surgery Floor Leader

Las Vegas Veterinary Specialty Center

05.2011 - Current

Delegated tasks to employees to enhance productivity and workflow.
Assisted supervisor with feedback for employee performance evaluations.
Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
Restrained animals to protect veterinarians from potential harm.
Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Restocked surgical and office supplies to keep all necessary materials easily accessible.
Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Collected patient biopsies and blood samples for laboratory analysis.
Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
Demonstrated adaptability and flexibility by successfully coordinating surgeries across multiple specialties, including surgery, internal medicine, opthalmology, and neurology.
Collaborated with veterinary team to update treatment protocols, leading to more effective care strategies.
Assisted veterinarians in surgeries, ensuring procedures were carried out smoothly and effectively.
Managed scheduling and appointments, optimizing clinic operations and veterinarian time.
Assisted in preparation and administration of anesthesia for surgical processes.
Assisted veterinarians with radiographs and ultrasounds.
Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
Mentored new surgical technologists, sharing expertise and fostering their growth within the profession.
Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.

Vetterinary Assistant

Companion Animal Hospital

11.2004 - 05.2011

Positioned animals for diagnostic imaging such as x-rays and scans.
Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
Administered medications to animals in treatment and documented changes in condition.
Improved client relations through effective communication and education on pet health needs.
Provided customer support to clients, answering questions and addressing concerns.
Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
Recorded symptoms and documented medical observations to inform treatment decisions.
Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
Collected patient biopsies and blood samples for laboratory analysis.
Groomed and bathed animals to maintain hygiene and appearance.
Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
Assisted senior staff with blood analyses and physical assessments.
Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Participated continuing education training seminars workshops conferences advance knowledge stay current industry trends best practices.
Reduced stress for animals undergoing treatment, employing gentle handling techniques and creating calm environment.
Encouraged preventive care, increasing number of pets receiving timely vaccinations and health screenings.
Supported veterinary diagnostics, preparing samples for laboratory testing to aid in swift treatment planning.
Ensured optimal animal care by assisting in surgeries, which included preparing operating rooms, sterilizing instruments, and providing post-operative care.
Streamlined administrative tasks to ensure veterinary team could focus on patient care.
Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
Improved patient care with diligent follow-up calls to assess recovery of animals post-treatment.
Improved animal recovery rates with meticulous monitoring of vital signs and administering medications as prescribed.
Prepared animals for surgery, including pre-operative care and post-operative monitoring.
Fostered compassionate atmosphere for animals and pet owners, easing anxiety and building trust.
Enhanced client satisfaction, educating pet owners on preventative care and nutritional needs.
Streamlined patient admission and discharge processes for increased efficiency and client satisfaction.
Maintained clean and hygienic clinic environment, reducing risk of cross-contamination and ensuring safety of all animals.
Maintained medical records and documentation accurately, recording patient histories and treatment plans.

Education

High School Diploma -

Centennial High School

Las Vegas, NV

06-2005

Skills

Surgical procedures
Patient monitoring
Diagnostic testing
Customer service
Appointment scheduling
Time management
Complex problem solving
Effective communication

Team management
Coaching
Staff scheduling
Multitasking capacity
Teamwork
Organizational skills
Team leadership