Brooke Moser
Panama City,FL
Summary
Accomplished Customer Service Representative with a proven track record at Teleperformance USA, enhancing customer loyalty through exceptional problem-solving and active listening skills. Expert in conflict resolution and computer proficiency, significantly improving customer satisfaction. Demonstrates critical thinking and a results-driven approach, adept at handling high-stress situations and streamlining data entry processes for efficiency. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
Panama City Beach, FL
12.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Manager
Family Dollar
Sumter, SC
07.2018 - 05.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Food Service Worker
Sumter East Health & Rehabilition Center
Sumter, SC
02.2018 - 07.2018
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Customer Service Representative
Sykes Enterprise
Sumter, SC
01.2014 - 11.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Sumter High School
Sumter, SC06.2012
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Customer Relations
- Call center experience
Timeline
Customer Service Representative
Teleperformance USA
12.2020 - Current
Assistant Manager
Family Dollar
07.2018 - 05.2020
Food Service Worker
Sumter East Health & Rehabilition Center
02.2018 - 07.2018
Customer Service Representative
Sykes Enterprise
01.2014 - 11.2017
High School Diploma -
Sumter High School