Brooke Moser
Panama City,FL
Summary
Accomplished Customer Service Representative with a proven track record at Teleperformance USA, enhancing customer loyalty through exceptional problem-solving and active listening skills. Expert in conflict resolution and computer proficiency, significantly improving customer satisfaction. Demonstrates critical thinking and a results-driven approach, adept at handling high-stress situations and streamlining data entry processes for efficiency. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
12.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Manager
Family Dollar
07.2018 - 05.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Food Service Worker
Sumter East Health & Rehabilition Center
02.2018 - 07.2018
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Customer Service Representative
Sykes Enterprise
01.2014 - 11.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Sumter High School
Sumter, SC06.2012
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Customer Relations
- Call center experience
Timeline
Customer Service Representative
Teleperformance USA
12.2020 - Current
Assistant Manager
Family Dollar
07.2018 - 05.2020
Food Service Worker
Sumter East Health & Rehabilition Center
02.2018 - 07.2018
Customer Service Representative
Sykes Enterprise
01.2014 - 11.2017
High School Diploma -
Sumter High School
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