Brooke Mowrer
Atlanta,GA
Summary
Dependable and organized professional with a proven track record in scheduling, administrative support, and customer service within fast-paced environments. Expertise includes managing complex calendars, coordinating logistics, and fostering effective communication among families and teams. Strong ability to prioritize tasks and solve problems efficiently while delivering compassionate, service-driven support to clients and colleagues. Committed to enhancing operational efficiency and ensuring a seamless experience for all stakeholders, consistently contributing to organizational success.
Overview
8
8
years of professional experience
Work History
Household Manager / Private Support Specialist /Private Nanny
Various Families
2022 - Current
- Managed daily schedules, appointments, and logistics for multiple households with complex needs.
- Coordinated activities, travel arrangements, and calendars to ensure smooth day-to-day operations.
- Provided high-level communication, including daily updates, documentation, and quick response to urgent needs.
- Oversaw household organization, inventory management, meal planning, and purchasing.
- Supported individuals with medical or special care needs, following detailed instructions and tracking vital information.
- Maintained strict confidentiality, professionalism, and trust while managing sensitive information.
- Balanced competing priorities while remaining calm, adaptable, and solution-oriented.
Dental Office Associate
North Georgia Pediatric Dentistry
01.2020 - 01.2022
- Assisted in scheduling patient appointments and managing daily office calendars.
- Performed patient intake duties, collecting necessary information and verifying insurance details.
- Facilitated communication between patients and dental staff to ensure smooth workflow.
- Managed inventory of dental supplies, ensuring availability for daily operations.
- Processed patient payments and managed billing inquiries effectively.
- Trained new staff on office procedures and customer service protocols.
- Handled patient records with confidentiality and adhered to HIPAA guidelines.
- Utilized dental software for data entry and appointment management, enhancing efficiency.
Team Member
Chick Fil A Lake Dow
01.2018 - 01.2020
- Assisted customers with menu selections and provided friendly, efficient service.
- Handled cash transactions and maintained accurate cash register balances.
- Collaborated with team members to ensure timely food preparation and order fulfillment.
- Provided support during peak hours, managing multiple tasks with efficiency.
- Maintained high standards of cleanliness and organization in dining and kitchen areas.
- Participated in team meetings to discuss performance and operational improvements.
- Resolved customer complaints professionally, enhancing overall satisfaction.
- Assisted in training new team members on service protocols and customer interaction.
- Adapted to varying roles and responsibilities throughout busy shifts to meet team needs.
Education
High School -
Ola High School
McDonough, GA05.2020
Skills
- Schedule & calendar management
- Customer service & client communication
- Time management expertise
- Problem solving & decision making
- Workflow & task coordination
- Documentation & record-keeping
- Multi-tasking in fast-paced environments
- Confidentiality & professionalism
- Travel planning & logistics
- Basic medical/office familiarity
- Team collaboration
- Reliability & strong work ethic
- Infant care experience
Timeline
Dental Office Associate
North Georgia Pediatric Dentistry
01.2020 - 01.2022
Team Member
Chick Fil A Lake Dow
01.2018 - 01.2020
Household Manager / Private Support Specialist /Private Nanny
Various Families
2022 - Current
High School -
Ola High School