Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Mueller

West Point,IA

Summary

Dynamic professional with proven expertise in team management and customer service, honed as Lifeguard Manager at Fort Madison Public Pool. Successfully developed training programs, enhancing lifeguard skills and ensuring safety compliance. Recognized for reliability and problem-solving abilities, fostering a safe and welcoming environment for patrons.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

6
6
years of professional experience

Work History

Lifeguard Manager

Fort Madison Public Pool
07.2020 - Current
  • Supervised lifeguard team to ensure adherence to safety protocols and operational standards.
  • Developed and implemented training programs for new lifeguards, enhancing skills and knowledge retention.
  • Coordinated schedules to optimize coverage during peak hours, improving facility accessibility for patrons.
  • Conducted regular safety drills and emergency response simulations, ensuring readiness for various scenarios.
  • Managed incident reports and led investigations, addressing concerns promptly to maintain a safe environment.

Server/ Cocktail Server

Turnwater Bar and Grill
05.2024 - 10.2024
  • Provided exceptional customer service in fast-paced environment, enhancing guest satisfaction.
  • Managed food and beverage orders accurately, ensuring timely delivery to tables.
  • Assisted in training new staff on menu knowledge and service protocols.
  • Collaborated with kitchen staff to communicate special requests and dietary restrictions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Sales Associate

Myrtle Versa’s Hallmark Store
11.2019 - 08.2023
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained store organization and cleanliness to promote a welcoming environment.
  • Learned inventory management processes to support stock replenishment efforts.
  • Collaborated with team members to ensure efficient operations during peak hours.
  • Handled cash register transactions accurately while ensuring customer satisfaction.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.

Education

Currently Enrolled in College - Elementary Education

Coe College
Cedar Rapids, IA

Skills

  • Team management
  • Teamwork and collaboration
  • Work prioritization
  • Problem-solving
  • Customer service
  • Attention to detail
  • Time management
  • Reliability

Timeline

Server/ Cocktail Server

Turnwater Bar and Grill
05.2024 - 10.2024

Lifeguard Manager

Fort Madison Public Pool
07.2020 - Current

Sales Associate

Myrtle Versa’s Hallmark Store
11.2019 - 08.2023

Currently Enrolled in College - Elementary Education

Coe College

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Brooke Mueller