BROOKE NALESNIK
Darlington
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering excellent support. Skilled in handling inbound and outbound calls, online requests, billing and charge entry, and emails with good problem-solving, multitasking and research abilities.
Overview
15
15
years of professional experience
Work History
Front Office Customer Care Specialist/Patient Services Representative
SEWICKLEY VALLEY PEDIATRICS/ UPMC CHILDREN'S COMMUNITY PEDIATRICS
ROCHESTER
08.2016 - Current
- Register new patients, Verify demographics and insurance information, Processing office visit charges and making sure the correct insurances are being billed appropriately, Working through claim edits, Investigating incorrect insurance information, Communicating with families about future/past/present appointments, Obtaining consent for treatments/HIPAA documents/Legal Documents, Collecting and documenting copays and form fees, Working with other medical facilities and specialists for correspondences and testing, Training new staff members, Sending monthly reports to practice administrator, Opening and closing tasks such as reviewing schedules in the morning and cleaning office at the end of the day, Deposits, Front office Access lead position.
Patient Registrar
HERITAGE VALLEY HEALTH SYSTEM
BEAVER
05.2015 - 08.2016
- Register patients, verify demographics and insurance information, calling offices for orders, obtaining consent for treatment documents, collecting and documenting copays, helping at Kiosks, escorting patients to designated testing areas, working with the outpatient lab to ensure the patient is taken care of in a timely manner, and taking information on admissions from the ER and doctors offices.
Sales Associate
RAINBOW CLOTHING SHOP
BEAVER FALLS
02.2012 - 11.2014
- Cash register duties, working and designing floor plans, placing displays in windows, online ordering, inventory, money management for open and closing procedures, and cleaning to make sure the store is presentable to customers and management.
Hostess
SALS RISTORANTE
BEAVER FALLS
03.2010 - 11.2012
- Greet guests and seat them at tables or in waiting areas.
- Provide guests with menus.
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
Education
Bachelor's Degree - Business/Management
ROBERT MORRIS UNIVERSITY
MOON TOWNSHIP, PA05.2014
High School Diploma -
BLACKHAWK
BEAVER FALLS, PA06.2009
Skills
- Proficient communication skills, customer service skills, multitasking, computer skills, and time management; I am familiar with multiple medical computer programs such as EPIC, Centricity, Office Practicum, and all Microsoft Office programs I work efficiently and effectively to make sure that the correct information is placed where it needs to be, from a front office standpoint all the way through a billing aspect I work well with all co-workers and feel that I am viewed as a go-to person for questions or concerns ultimately ensuring that the patient/customer experience is a positive one
References
References available upon request.
Timeline
Front Office Customer Care Specialist/Patient Services Representative
SEWICKLEY VALLEY PEDIATRICS/ UPMC CHILDREN'S COMMUNITY PEDIATRICS
08.2016 - Current
Patient Registrar
HERITAGE VALLEY HEALTH SYSTEM
05.2015 - 08.2016
Sales Associate
RAINBOW CLOTHING SHOP
02.2012 - 11.2014
Hostess
SALS RISTORANTE
03.2010 - 11.2012
Bachelor's Degree - Business/Management
ROBERT MORRIS UNIVERSITY
High School Diploma -
BLACKHAWK
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