Brooke Newberry
Polk City,FL
Summary
Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 11 years experience in business.
Overview
11
11
years of professional experience
Work History
Commercial Claims Adjuster
LIBERTY MUTUAL INSURANCE COMPANY
11.2022 - Current
- Developed strong professional relationships with external partners such as attorneys, service providers, and vendors to foster a collaborative approach to claims resolution.
- Mitigated financial losses by accurately determining general liability and settlement amounts based on relevant factors such as damages, policy limits, and jurisdictional requirements.
- Increased customer satisfaction by effectively communicating with policyholders, brokers, and attorneys throughout the claims process.
- Maintained knowledge of industry trends and developments in order to provide informed recommendations on claim strategy or policy revisions when necessary.
- Ensured compliance with state regulations and internal guidelines while managing claim files from inception through closure.
- Analyzed complex coverage issues to determine appropriate course of action for each individual case.
- Collaborated with experts such as engineers, accountants, and medical professionals to ensure accurate claim evaluations.
- Managed a diverse caseload of complex commercial claims, resulting in timely settlements and satisfied clients.
- Negotiated favorable settlements for insured parties through skilled mediation and conflict resolution tactics.
Senior Claims Analyst
GEICO, Government Employees Insurance
08.2019 - 11.2022
- Reduced claim processing time by streamlining workflow and implementing efficient case management strategies.
- Supported team efficiency efforts by developing standardized templates for common claim types, expediting document preparation timeframes.
- Developed comprehensive reporting tools, enabling better tracking of key performance indicators within the department.
- Played a critical role in interdepartmental initiatives aimed at improving overall organizational performance within the context of claims handling operations.
- Maintained up-to-date knowledge of industry trends and regulatory changes, applying insights to enhance claim processing effectiveness.
- Enhanced overall team performance by providing mentorship, guidance, and training to junior claims analysts.
- Conducted rigorous audits to ensure compliance with industry regulations, internal policies, and best practices.
- Identified key areas not performing well and implemented effective, new processes.
Claims Litigation Adjuster
GEICO, Government Employees Insurance
05.2016 - 08.2019
- Conducted comprehensive claim investigations to gather evidence, interview witnesses, and obtain relevant documentation.
- Developed strong relationships with clients by providing clear communication and updates on case progress.
- Supported attorneys in trial preparation by organizing materials, conducting research, and drafting legal documents.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the claims process.
- Collaborated with legal team members to strategize defense plans and prepare for potential litigation proceedings.
- Managed a high volume of cases while maintaining organization and prioritizing tasks according to deadlines.
- Utilized advanced technology tools for efficient data management, reporting functions, and streamlined communications among team members.
- Maintained compliance with state regulations through diligent record-keeping and adherence to industry best practices.
- Achieved favorable case outcomes by thoroughly investigating claims, identifying liability, and evaluating damages.
- Evaluated policy coverage by analyzing insurance contracts and determining the applicability of specific provisions to each claim.
- Reduced company exposure by accurately assessing risk factors and recommending appropriate settlement options.
Bodily Injury Claims Adjuster
GEICO, Government Employees Insurance
05.2014 - 08.2016
- Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
- Prepared and presented complex cases to management, in-house legal team and Claims Committee.
- Interviewed policyholders, witnesses and third parties to gather information and details regarding injury event.
- Coordinated independent medical examinations to verify injury severity when required.
- Evaluated coverage, liability and damages and investigated suspicious claims.
- Prevented unnecessary litigation by diplomatically resolving disputes over coverage, liability, and damages through negotiation.
- Supported company growth initiatives by participating in special projects or cross-functional teams as needed.
Education
Bachelor Of Business Administration - Business
Polk State College
Winter Haven, FL05.2015
Skills
- Liability Analysis
- Technical knowledge
- Highly motivated
- Claims Investigation
- Caseload Management
- Advanced computer skills
- Data Analysis
- Risk Management
- Legal Compliance
- Database Management
- Computer Skills
- Critical Thinking
- Team Collaboration
- Relationship Building
- Public Speaking
- Settlement Negotiations
- Helmsman claims handling
- Litigation claims handling
- Unbundled claims handling
Timeline
Commercial Claims Adjuster
LIBERTY MUTUAL INSURANCE COMPANY
11.2022 - Current
Senior Claims Analyst
GEICO, Government Employees Insurance
08.2019 - 11.2022
Claims Litigation Adjuster
GEICO, Government Employees Insurance
05.2016 - 08.2019
Bodily Injury Claims Adjuster
GEICO, Government Employees Insurance
05.2014 - 08.2016
Bachelor Of Business Administration - Business
Polk State College
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