BROOKE CHEEK
Evans,GA
Overview
7
7
years of professional experience
Work History
Precertification Specialist
AUGUSTA ORTHPEDIC AND SPORTS MEDICINE SPECIALIST
Augusta, GA
03.2022 - Current
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Processed appeals when necessary following denial or rejection of claims due to lack of proper authorization.
- Provided follow-up on pending precertification requests to ensure timely processing.
- Assisted with answering provider inquiries regarding preauthorization requirements and processes.
- Monitored office supplies inventory and placed orders when necessary.
- Compiled and submitted precertification requests for review by payers in accordance with established timelines.
- Completed relevant insurance and other claim forms.
- Reviewed applications to verify client information and resolve discrepancies.
- Collaborated with medical scientists to prepare reports, articles or conference presentations.
- Compiled and coded patient information or data in appropriate computer system.
- Generated reports summarizing key metrics related to the performance of the precertification team.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Verified insurance eligibility, coverage levels, and benefit parameters prior to submission of precertification requests.
- Researched current payer policies related to specific services or diagnoses as needed.
Medical Assistant/Receptionist
AIKEN OBGYN
AIKEN, SC
07.2019 - 03.2022
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Processed appeals when necessary following denial or rejection of claims due to lack of proper authorization.
- Provided follow-up on pending precertification requests to ensure timely processing.
- Administered injections, medications and treatments as directed by the physician.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Collected samples from patients for laboratory testing purposes.
- Registered new patients into practice management software program accurately entering demographic information.
- Organized charts, documents and supplies to maintain team productivity.
- Assisted back office patient processes to reduce office wait times.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Medical Assistant
Center for Primary Care
Augusta, GA
05.2018 - 07.2019
- Administered injections, medications and treatments as directed by the physician.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Collected samples from patients for laboratory testing purposes.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Incorporated outside records into charts and EHR.
- Administered medications under physician's supervision.
- Handled general office duties to support administrative staff during peak hours.
- Changed dressings on wounds to prevent infection and check for healing.
- Inspected equipment to ensure proper working order prior to use on patients.
- Processed orders for medical supplies and lab equipment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Responded to patient callbacks and phone-in prescription refill requests.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Documented notes during patient visits.
Education
Some College (No Degree) - MEDICAL ASSITANT
BREATH OF LIFE TRAINING CENTER
AUGUSTASome College (No Degree) - PHLEBOTOMY
TENDER CARE TRAINING
AUGUSTASkills
- Patient confidentiality adherence
- Insurance verification expertise
- Medical billing
- Organizational growth
- Strong communication skills
- Prior authorization
- Healthcare regulations
- HIPAA compliance awareness
- Medical terminology proficiency
- Electronic health records management
- Documentation and paperwork
- Effective communication skills
- Verbal communication
Timeline
Precertification Specialist
AUGUSTA ORTHPEDIC AND SPORTS MEDICINE SPECIALIST
03.2022 - Current
Medical Assistant/Receptionist
AIKEN OBGYN
07.2019 - 03.2022
Medical Assistant
Center for Primary Care
05.2018 - 07.2019
Some College (No Degree) - MEDICAL ASSITANT
BREATH OF LIFE TRAINING CENTER
Some College (No Degree) - PHLEBOTOMY
TENDER CARE TRAINING
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